Hi there
Today I went to check my site to find that all the images in my Smithcart catalog were all coming up as
http://www.websitename.au/DesktopModu... . After this, I noticed that the main domain name for my site was incorrect. It is meant to be
www.domainname.com.au but I found that it was coming up as
www.domainname.com.au.dnnmax.com . I contacted my hosting provider who fixed the issue but alas the images are still not working correctly and I don't know what to do.
The response I received from my hosting provider was .........
I have looked through available event logs, but unfortunately there is no recorded reason why the images would disappear like this. I looked at Smith Cart's "Products" table in the database (titled dbo.Smith_Products) and the ProductImage for all products was set to NULL (meaning the images were not broken links, but rather the module itself was set to have no image for each product). I recommend contacting Smith Consulting they may be able to determine if there was a database-level event (such as a Stored Procedure running) or a hosting-level event (such as an application pool reset during a critical function) that may have caused the whole ProductImage column to be set to NULL.
Can you help me? My website is missing all the graphics in my catalog and I don't know why. I have not done any recent updates modifications or anything else they simply vanished from one day to the next.
thank you
Joanne