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9/12/2013 9:43 AM
 
We were configuring the last of our products before launch today, and all of a sudden every single BuyNow module shut down.  I attached a screenshot of what we are seeing, it is just showing the yellow "please license" message, no admin menu buttons, no product list, nothing.

The strange part is, this happened on both our staging and development servers at the exact same time, separate code, separate 
databases, separate servers, even separate networks.  The staging site is a copy of our development server from yesterday.

This maybe a trial/licensing issue, but we have other trials running on our development server that are still active.  I didn't think there was a time limit on the trials, but maybe that is new.  We did request our license just in case it is just that though.

We are not seeing any errors in the event log, DNN log, etc.

Image attached.

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1) Include the version of the cart that you are running. 
5.60.0

2) Include the version of SQL Server that you are running.
SQL Server 2008

3) Include the version of DNN that you are running.
7.0.6

4) Give a general overview of the settings that you are using. For example, "I am using the Ship by Quantity Ordered" or "The Categories module is on two pages; one with the Featured Products and one on the BuyNow page.
Multiple BuyNow, 1 per category as each category has a separate page in DNN, all products set to Share.

 
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9/12/2013 9:50 AM
 
I have received our licenses and configured the module, however, this did not fix the issue.

All the BuyNow modules are still asking for a license with the yellow bar as in the attached picture.  I have cleared cache, ticked the web.config, and restarted the app pool, still nothing.
 
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9/12/2013 12:30 PM
 
Quick note that did affect us: If your shop is www.mysite.com and you click a link that is without the www, it will show the error. Make sure your site has whatever prefix that you got issued the license on.
 
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9/12/2013 12:33 PM
 
The license is tied to clientname.stage.oursite.com, and it is specific, no prefix out of place, etc.

That is good to know though as the license for the live site is lacking the prefix, it may come up.
 
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9/12/2013 2:52 PM
 
Hi Brad,

Please submit a ticket to our Licensing Dept at the following link and we will help resolve your licensing issue - Click here

Thanks!
 
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