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Joined: 6/4/2010
Posts: 59
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I tried to use a custom field for a product. Went to custom field templates, set up a custom field, selected text box as the control. Went to product and copied the field to the product expecting to see a text box in a tab. I see the label but no text box.
I am running dnn 7.1.2 and smith cart 5.65
Also, the advanced clone feature doesn't work within a product. It says clone successful but no clone. Checked the database. nothing. The clone function in the product admin list pops up the form but the z-index? has it sitting behind the list and is not usable. see clone attachment.
Also, when adding an image or file I get a telerik error. Maybe it is related to the above. see telerik attachment. I submitted a ticket on this. When I first submitted the issue I was running dnn 7.0.2 and Kevin thought if I upgraded dnn it may solve the issue. didn't.
Also, any idea when variant inventory will be fixed so that someone can't select a variant item that is out of stock?
Thanks
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Joined: 1/1/0001
Posts: 0
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Hello,
Please provide a screenshot of your Product Template Field Management screen.
For the Advanced Clone, did you enter a Product SKU of a Product to copy the fields to?
The Clone issue from the MAnage PRoduct screen has been resolved in the release of SmithCart 5.68.
Regarding the Telerik error, when you were running DNN 7.0.2, was this a fresh install of DNN or was it upgrade from a previous DNN 7 or 6 version? As the error indicates, it looks like you have incorrect web.config configuration. I would recommend testing in a fresh install of DNN 7.1.2.
Thanks!
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Joined: 6/4/2010
Posts: 59
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Hi Kevin
Per your request here are some screen shots. As you can see in 4b that the field label shows up but no text box. For advanced clone yes I did enter a sku.
With regard to the telerik error, in the product setup screen under tabs is the ONLY place where I get this error. All other html editors within smith cart work ok as they do within my site.
I will upgrade to 5.68 so I can use the clone feature.
Thanks
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Joined: 1/1/0001
Posts: 0
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Hello,
Any custom product fields that you need to add that require customer input should be added as product variants. You should only add custom product fields for a product that DO NOT require customer input.
The Advanced Clone feature doesn't copy the entire product, it copies the following fields to another existing product:
- Tab Names
- Description Fields
- Image Names
- Zoom Image Names
Regarding the Telerik error, when you were running DNN 7.0.2, was this a fresh install of DNN or was it upgrade from a previous DNN 7 or 6 version? You may have had a failed DNN upgrade that didn't properly update your web.config file.
Thanks!
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Joined: 6/4/2010
Posts: 59
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Ok Kevin I am going to try one more time :)
If I had an install of telerik that did not update the web config successfully, why then don't I get the error in all of the html editors on my site including all of the other html editors within Smith Cart. It's JUST the tabs in product setup?
The tabs html editor is different than the rest of my site. Why? Could it be that you guys are using a different editor and your install didn't work correctly? see attachments
At the least could you tell what the config file should have in it for your version of telerik?
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Joined: 1/1/0001
Posts: 0
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Hello,
Your Web.config is sometimes updated when upgrading you DNN instance however unfortunately sometimes this process doesn't always go smoothly. I would recommend creating a DNN sandbox to test DNN upgrades before upgrading your live site.
I Googled the message you are receiving and found the following article which may be helpful in providing a solution - http://www.telerik.com/support/kb/asp...
Thanks!
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Joined: 6/4/2010
Posts: 59
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Hi Kevin
I understand that but why am I not getting the error on any other module? I went to the telerik site and added the handler to my web config but it did not make a difference.
I am not using the radeditor on my site. I am using the ckeditor so smith cart is explicitly using the radeditor and within the tabs is the ONLY place that this editor is showing up.
I do test in a sandbox but the last thing I would expect is an editor issue.
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Joined: 1/1/0001
Posts: 0
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Hello,
The should use the same html editor that is configured in your web.config.
Which version of the CKEditor is installed on your site?
Did this issue exist before you upgraded DNN?
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Joined: 6/4/2010
Posts: 59
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I have never had this issue until I upgraded to 5.68. ckeditor version 2.0.7. Just before I upgraded I had added a few products and had no issue.
Maybe I can try to move the ckeditor handlers to the top in the handlers section.
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Joined: 1/1/0001
Posts: 0
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Hello,
I just checked with programming on this and in the latest version of the Cart we do reference the Telerik editor on the Product Setup screen due to the date picker and a couple other controls which are used on the page.
As a solution, I recommend enabling the default DNN RadEditorProvider in your web.config file.
Hope this helps!
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Joined: 10/18/2013
Posts: 51
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FWIW, I'm having the same problem with the Telerik editor. It's relatively low on my list of Smith Cart issues to address but if somebody solves it, please post the solution here.
BTW, I'm running DNN 7.1.1 and SC 5.68 I'm pretty sure this started after I upgraded from 5.65 to 5.68 when I was at DNN 7.0.6. I upgraded to 7.1.1 and still have the issue.
Thanks,
Tom
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Joined: 1/1/0001
Posts: 0
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Hi Tom,
Currently the best solution for this is to enable the default DNN RadEditorProvider in your web.config file.
Thanks!
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Joined: 1/1/0001
Posts: 0
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The solution to this issue is to add the following to the <handlers> section of your web.config file:
<add name="Telerik_Web_UI_DialogHandler_aspx" verb="*" preCondition="integratedMode" path="Telerik.Web.UI.DialogHandler.aspx" type="Telerik.Web.UI.DialogHandler" />
Hope this helps!
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