HomeHome Product Discus... Product Discus...SmithCartSmithCartError after deleting All Items from cartError after deleting All Items from cart
Previous
 
Next
New Post
1/19/2010 12:48 PM
 
breener96
No Ranking

Joined: 1/19/2010
Posts: 4

I get an error after I remove all items from my cart. After doing so, it automatically redirects me to the products listing page. On this page I recieve the error message "A critical error has occurred." Object reference not set to an instance of an object.

The event log has captured this error. It indicated that it is due to UPS shipping (I have no shipping setup as my product is a direct download)... I will post a reply to this as it is long.

I am running DNN 5.2 and Smith Cart 2.44.14

Dave has tried to help me but said he is unable to reproduce this. My site is pretty much a new install, installed by powerdnn.com. I have 3 modules total installed.

1) Dynamic Forms by DataSprings

2) Smith Cart 2.44.14

3)Flex2 By Dr. Nuke

I am not sure if any of these conflict or not. Has anyone had this issue or might have a suggestion to help me with this error? Thanks!!

Shaun
 
New Post
1/19/2010 12:55 PM
 
breener96
No Ranking

Joined: 1/19/2010
Posts: 4

AssemblyVersion: 5.2.0
PortalID: 0
PortalName: <i removed this>
UserID: 1
UserName: host
ActiveTabID: 82
ActiveTabName: ProductList
RawURL: /ProductList/tabid/82/ctl/Cart/mid/452/Default.aspx?productid=1
AbsoluteURL: /Default.aspx
AbsoluteURLReferrer: <i removed this>/ProductList/tabid/82/ctl/Cart/mid/452/Default.aspx?productid=1
UserAgent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.04506.648; .NET CLR 3.5.21022; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET CLR 1.1.4322; InfoPath.1)
DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke.SqlDataProvider
ExceptionGUID: ec6b5adf-94f4-4210-8e56-4ad2f7adf6a3
InnerException: Object reference not set to an instance of an object.
FileName:
FileLineNumber: 0
FileColumnNumber: 0
Method: Smith.DNN.Modules.BuyNow.Cart.BuildUPSRequest
StackTrace:
Message: DotNetNuke.Services.Exceptions.PageLoadException: Object reference not set to an instance of an object. ---> System.NullReferenceException: Object reference not set to an instance of an object. at Smith.DNN.Modules.BuyNow.Cart.BuildUPSRequest(String accessKey, String userId, String password) at Smith.DNN.Modules.BuyNow.Cart.GetUPSRates() at Smith.DNN.Modules.BuyNow.Cart.GetShippingRates() at Smith.DNN.Modules.BuyNow.Cart.CalShippingRates() at Smith.DNN.Modules.BuyNow.Cart.grdFinal_RowDeleting(Object sender, GridViewDeleteEventArgs e) at System.Web.UI.WebControls.GridView.OnRowDeleting(GridViewDeleteEventArgs e) at System.Web.UI.WebControls.GridView.HandleDelete(GridViewRow row, Int32 rowIndex) at System.Web.UI.WebControls.GridView.HandleEvent(EventArgs e, Boolean causesValidation, String validationGroup) at System.Web.UI.WebControls.GridView.OnBubbleEvent(Object source, EventArgs e) at System.Web.UI.Control.RaiseBubbleEvent(Object source, EventArgs args) at System.Web.UI.WebControls.GridViewRow.OnBubbleEvent(Object source, EventArgs e) at System.Web.UI.Control.RaiseBubbleEvent(Object source, EventArgs args) at System.Web.UI.WebControls.Button.OnCommand(CommandEventArgs e) at System.Web.UI.WebControls.Button.RaisePostBackEvent(String eventArgument) at System.Web.UI.WebControls.Button.System.Web.UI.IPostBackEventHandler.RaisePostBackEvent(String eventArgument) at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument) at System.Web.UI.Page.RaisePostBackEvent(NameValueCollection postData) at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) --- End of inner exception stack trace ---
Source:
Server Name: GENERIC73
 
New Post
1/19/2010 2:10 PM
 
Dave Smith
1st Level Poster

Joined: 7/28/2009
Posts: 1452

In the cart settings do you have any ship methods selected for UPS?

At your service,
Dave Smith
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce
 
New Post
1/19/2010 6:38 PM
 
breener96
No Ranking

Joined: 1/19/2010
Posts: 4

That did the trick. In the settings section, there were multiple carriers selected. I unchecked them all and now do not receive the error. Thanks for the help!
 
New Post
6/12/2010 11:52 AM
 
No Ranking

Joined: 1/1/0001
Posts: 0

I'm getting the same error, but we don't charge for shipping. What should I check?
 
New Post
6/12/2010 12:20 PM
 
Dave Smith
1st Level Poster

Joined: 7/28/2009
Posts: 1452

What version of the cart are you running?

At your service,
Dave Smith
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce
 
New Post
6/13/2010 6:17 AM
 
No Ranking

Joined: 1/1/0001
Posts: 0

Smith Shopping Cart module 2.76.0
Smith CategoryMenu 2.74.0
Smith FeaturedProducts 2.74.0
Smith MiniCart 2.74.0
Smith MyAccount 2.76.0
 
New Post
6/13/2010 11:26 AM
 
SuperUser Account
No Ranking

Joined: 6/2/2009
Posts: 36

Can you post the link to your store and the error you get from the dnn event viewer?
 
New Post
6/14/2010 3:30 AM
 
No Ranking

Joined: 1/1/0001
Posts: 0

https://www.vbioc.com/Default.aspx?tabid=688

AssemblyVersion: 5.2.3
PortalID: 11
PortalName: VBI Off-Campus
UserID: -1
UserName:
ActiveTabID: 688
ActiveTabName: DVD
RawURL: /Courses/DVD/tabid/688/ctl/Cart/mid/1920/Default.aspx?ProductID=4
AbsoluteURL: /Default.aspx
AbsoluteURLReferrer: https://www.vbioc.com/Courses/DVD/tabid/688/ctl/Cart/mid/1920/Default.aspx?ProductID=4
UserAgent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; GTB6.5; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.5.30729; InfoPath.2; .NET CLR 3.0.30729; OfficeLiveConnector.1.5; OfficeLivePatch.1.3)
DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke.SqlDataProvider
ExceptionGUID: f758b744-87c1-4416-8d7a-6e9fc9189f10
InnerException: Object reference not set to an instance of an object.
FileName:
FileLineNumber: 0
FileColumnNumber: 0
Method: Smith.DNN.Modules.BuyNow.Cart.GetUSPSRates
StackTrace:
Message: DotNetNuke.Services.Exceptions.PageLoadException: Object reference not set to an instance of an object. ---> System.NullReferenceException: Object reference not set to an instance of an object. at Smith.DNN.Modules.BuyNow.Cart.GetUSPSRates() at Smith.DNN.Modules.BuyNow.Cart.GetShippingRates() at Smith.DNN.Modules.BuyNow.Cart.CalShippingRates() at Smith.DNN.Modules.BuyNow.Cart.btnUpdate_Click(Object sender, EventArgs e) at System.Web.UI.WebControls.Button.OnClick(EventArgs e) at System.Web.UI.WebControls.Button.RaisePostBackEvent(String eventArgument) at System.Web.UI.WebControls.Button.System.Web.UI.IPostBackEventHandler.RaisePostBackEvent(String eventArgument) at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument) at System.Web.UI.Page.RaisePostBackEvent(NameValueCollection postData) at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) --- End of inner exception stack trace ---
Source:
Server Name:
 
New Post
6/16/2010 6:28 AM
 
No Ranking

Joined: 1/1/0001
Posts: 0

I got this working...

1) installed BuyNow on a test server

2) updated the database tables/stored procedures to match the clean install

3) copied all the libraries and ASP.Net files (this fixed my other database related errors)

4) saved the module settings (this error didn't clear until I did this)

It seems like the 2.74 to 2.76 update did not work well at all.
 
New Post
6/16/2010 1:56 PM
 
Scott Kelly
1st Level Poster


Joined: 3/11/2010
Posts: 1979

Nice work! I'm glad you got it worked out.

-Scott

Scott Kelly
Project Manager
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce
 
 Page 1 of 1
Previous
 
Next
HomeHome Product Discus... Product Discus...SmithCartSmithCartError after deleting All Items from cartError after deleting All Items from cart




Questions? Contact us for answers!

Contact Us!