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10/13/2010 2:44 PM
 
Brechtel, Jack
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Joined: 3/18/2010
Posts: 36

We have a cart for a client that has the following set up...

Bill Me Later payment (only option)
Free Shipping (no taxes, etc.)
Manual Gateway Setup
FedEx carrier
I am not sure if the above will affect my question or not but when you go to the details page of an order and change the status of it to being shipped, as well as put in and order tracking number, the shipping/shipped e-mail looks the way I want to and e-mails properly with the order tracking number, but I have no idea how to track it. Let me know if you need more information. Thanks for any help and insight!
Below is a shipping e-mail confirmation example...
-----
Your order 39 has been shipped. Your order was shipped on 10/12/2010 using your preferred shipping method, Free. To track your order use the following tracking number: 5004569018948498.
Order ID: 39
Order Date: 10/12/2010 2:12:40 PM
Shipping Information:
----- (Name)
----- (Address)
----- (Address)
----- (Address)
----- (Address)
Billing Information:
----- (Name)
----- (Address)
----- (Address)
----- (Address)
----- (Address)
Product Name Quantity Price
Dew Rag 1.00 $4.00
SubTotal: $4.00
Discount: -$0.00
Shipping: $0.00
Handling: $0.00
Tax: $0.00
Order Total: $4.00
 
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10/13/2010 3:05 PM
 
Kathryn Hamilton
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Joined: 9/30/2010
Posts: 8

It looks like you are using FedEx for shipping. You simply go to Fedex.com, put the tracking number in and track package.
 
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10/14/2010 6:34 AM
 
Brechtel, Jack
No Ranking

Joined: 3/18/2010
Posts: 36

Would not work, FedEx said the number was invalid.
 
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10/14/2010 6:49 AM
 
Brechtel, Jack
No Ranking

Joined: 3/18/2010
Posts: 36

Well, progress at least.

Researched that FedEx tracking numbers are always a length of 15 characters/digits, so I modified a tracking number in the store accordingly. Instead of invalid number now, FedEx says it cannot find information about the tracking number.
 
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10/14/2010 7:50 AM
 
Brechtel, Jack
No Ranking

Joined: 3/18/2010
Posts: 36

Specifically...

"Not Found

No information for the following shipments/FedEx Office orders has been received by our system yet. Please try again later or contact Customer Service."
 
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10/14/2010 8:13 AM
 
Brechtel, Jack
No Ranking

Joined: 3/18/2010
Posts: 36

Forgive my idiocy and the Captain Obvious post that will follow that probably solves my question now that I halfway know what I'm doing and realizing I've probably gone ahead of myself in the whole transaction process...

If the client ships off the product via FedEx, FedEx will give the client a tracking number, and that is the number to enter in on the Order Detail page?

Basically should sending out a Shipping E-mail through the Smith Cart should be the final thing done in the transaction process?

(i.e. order is placed, client will send out an order confirmation e-mail, the client will eventually ship the product through FedEx, the client then sends out the shipping confirmation e-mail with the tracking number given to her by FedEX and instructs the buyer to put that number on FedEx's site)
 
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10/14/2010 1:17 PM
 
Greg Baughman
6th Level Poster


Joined: 5/28/2010
Posts: 471

With both FedEx and UPS, you can generate a tracking number; but until the barcode has been scanned the first time, it will not appear in their system.

So, you pretty much answered your own question; if a client ships off of FedEx, FedEx will give the client a tracking number. But, until the item actually SHIPS, you will get the message about "No information in our database about your package" thing yet.

--Captain Obvious ;)
 
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10/14/2010 1:41 PM
 
Brechtel, Jack
No Ranking

Joined: 3/18/2010
Posts: 36

Much thanks, and I hope you all had a laugh at my bone shattering stupidity in this thread.

 
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10/18/2010 6:30 AM
 
Greg Baughman
6th Level Poster


Joined: 5/28/2010
Posts: 471

No worries. All is good in the world, and I hope that you're getting things worked out.

I really did fret for a moment wondering if I should sign that response "Captain Obvious" or not.... lol.

But, I figured, "He doesn't know where I live" (ROFL)

Besides, I've seen worse. I once saw a person pick up their mouse, point it at the screen and move it around and complained that the arrow wasn't moving.
 
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