HomeHome Product Discus... Product Discus...SmithCartSmithCartNot getting PayPal Confirmation to complete orderNot getting PayPal Confirmation to complete order
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3/15/2011 6:46 AM
 
Karen Wade
No Ranking

Joined: 12/7/2010
Posts: 4

We are having problems with clients paying with PayPal. They get the confirmation email from PayPal but our site is not getting any confirmation that the payment was completed.

Because of this the client does not get an email from us, their order stays at 'Awaiting Payment' and their download link is not enabling.

Our test team has verified that they are waiting for PayPal to return them to the site but still the order status is not completed with payment processed.
 
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3/15/2011 11:09 PM
 
No Ranking

Joined: 1/1/0001
Posts: 0

What version of the cart are you using?


Thanks,

Christian
 
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3/16/2011 8:21 AM
 
Karen Wade
No Ranking

Joined: 12/7/2010
Posts: 4

version 3.98
 
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7/4/2011 3:18 AM
 
Simon
No Ranking

Joined: 11/15/2010
Posts: 7
I am getting this problem. Has there been a solution?
 
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7/4/2011 7:08 AM
 
Simon
No Ranking

Joined: 11/15/2010
Posts: 7

Found out that the problem is relating to "Friendly URLs" needs to be checked within the host settings. I made this change, and now getting confirmation emails through.
 
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7/4/2011 3:37 PM
 
Steve Halpern
9th Level Poster


Joined: 6/1/2010
Posts: 179
Simon,

See http://www.smith-consulting.com/Forums/forumid/1/threadid/7137/scope/posts/threadpage/2.aspx as your solution does not work for us.

I still think Smith Cart is incorrectly interfacing with the PayPal site... sending an invalid value when building the http string with the purchase info.
 
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