HomeHome Product Discus... Product Discus...SmithCartSmithCartproduct details page-view cart, continue shopping buttons do not workproduct details page-view cart, continue shopping buttons do not work
Previous
 
Next
New Post
5/25/2011 11:32 PM
 

Hi!

I updated my DNN version and have re-installed the trial version as you suggested...most of the issues were fixed.  I am having 2 issues now:

#1.  In the product details page none of the buttons work:  continue shopping, add to cart and view cart

#2.  I did check the TESTING button in the Payment Gateway Set-up...I used my paypal sandbox info, but I am not able to complete the purchase.  Should I be able to take it all the way through in the trial version? (see attachment)

 

Thanks!

Michelle

 
 Login to download attachment
New Post
5/26/2011 6:29 PM
 
Hi Michelle,

1. As a test can you change your skin to the default dnn extropy skin. This is most likely a css conflict.

2. Yes, are able to go through the entire purchase procedure in test mode. Were there any errors in the event log?

Thanks, Kevin
 
New Post
5/31/2011 7:07 PM
 

#1...if you mean the module skin...I tried that...didn't work.  It would require a lot for us to change the skin for the site since it is a live site without causing some major issues.  Do you have any other suggestions before we have to go that route.  If the other buttons works in the Buy Now module with the same skin...shouldn't they work on this page as well?  I am not getting any erroe but this is what I noticed.

When I hover the mouse over the "add to cart" button on the Buy now module I get this as the link location:

javascript:__doPostBack('dnn$ctr1103$ProductsList$dtProductslist$ctl00$ibAddToCart','')

When I hover over the "add to cart" button on the Product Details page I get this:

javascript:WebForm_DoPostBackWithOptions(new%20WebForm_PostBackOptions("dnn$ctr1104$ProductDetails$ibAddtoCart",%20"",%20true,%20"",%20"",%20false,%20true))

#2...I was able to make a sale all the way through so that is working just fine!

 

Thanks!

Michelle

 
New Post
6/2/2011 2:01 PM
 
Hi Michelle,

I was only asking you to change the skin to the default extropy skin temporarily to see if the buttons work which would confirm if it is a CSS conflict.

In regard to making changes on the live site, I would advise you to do it at a time of day when there is not much traffic through your site.

Thanks, Kevin



 
New Post
6/3/2011 10:55 AM
 

Hi Kevin!

Well...I changed the skin to extropy...the product detail buttons worked perfectly...then I changed it back...and they still worked and are still working!

I have no idea why that would happen...but...it's working now...so THANKS!

Michelle

 
New Post
6/3/2011 12:22 PM
 

Hi Michelle,

Very interesting, maybe switching the skins reloaded the css that was cached.  In any event, i'm glad we found a solution and everything is working for your now.  Thank you for posting back that its fixed!

-Kevin

 
Previous
 
Next
HomeHome Product Discus... Product Discus...SmithCartSmithCartproduct details page-view cart, continue shopping buttons do not workproduct details page-view cart, continue shopping buttons do not work