Dave: in the manage orders section, i am attempting to change the product selected in a previous transaction. It appears the change is saved in the cart, but the order email the system sends After the product is changed does not reflect the change. Am i doing something wrong?

Yes, in the Manage Orders screen, I am selecting the detail for a particular order, and then on the screen where I can see all the fields entered by the customer and the specific itemized order, I am using the product dropdown list to select a different product.

My developer looked into this over night, and he is telling me that the reason this doesn't update automatically is that the field in the database not only contains the product name, but also has the variant information and recurring billing info. If it is set to automatically update the data in the record with the new Product info, the variant info (student name, costume purchase) and recurring billing info would be erased.

However, in that same order detail screen, I see an option for Print Invoice. When I click on that, the correct data (reflecting the change in product ordered) does appear. So, if my developer's theory is correct, is there any way to capture that invoice view and make it part of our "order update" e-mail message?

Thanks very much.

Hi Kevin. The patch seems to have worked. Thank you! Question: I know we can define e-mail templates. When this kicks off the email confirmation of a product change, it sends the same message the customer got on their original purchase - same text, etc., except that now the product is changed.

Is there a way we can tell the system to change to a different email message when we click "send email" after a product change on our end? Instead of the original message ("Thanks for your purchase...."), I'd like for this message to say, "We have changed your order.....").

Thanks.

I'm referring to "Send Order Email"