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8/18/2011 12:02 PM
 

Here is my example:

For a product with a weight of 144 (which is set as ounces, and calculates as ounces in UPS still, which correlates to 9lbs) and a max package weight set at 40lbs, anything below the 40 pounds (so 4 items in the cart, totaling 1 package) calculates correctly. If you add one more item (making that 45lbs, so now UPS should be calulcating it as 2 pages, one at 40lbs, the other at 5lbs), it throws shipping in the cart way off.

Shipping for the 36lbs package was around $42, but shipping for 1 40lb package and 1 5lb package came out to $900.

I have my weights configured in ounces because that is how the cart is currently correctly calulcating shipping costs. I do have another product with a weight of 9 that doesn't charge enough for shipping. I was told that the cart should be calculating product weights in lbs, it's just that the documentation hasn't been updated yet to reflect that change.

Well I can say that it's not calculating product weight in pounds, because otherwise the example above with the 144 set as the product weight woulnd't work.

-Mike

 
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8/18/2011 6:57 PM
 
Hi Mike,

When using the UPS Shipping Calculator the Product weight must be entered in pounds. Programming has also isolated the cause of the miscalculated Shipping rate when you exceed the Max Package weight and an update will be available on the downloads page shortly.

Thanks,
 
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8/26/2011 3:01 AM
 
Hi Mike,

The update addressing this issue will be available to download in the release of v.4.56 scheduled for 8/29.

Thanks,
 
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