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8/25/2011 11:35 AM
 

I have a client using version 3.6.0 of the Smith cart that we developed for them.

I was informed by my main contact that users were still able to proceed to order a specific-sized shirt/product even though my client was out of that product size.
 
I did a test order to confirm, and I also did another test order on a different product that also had a certain size out of stock, and I was able to proceed with that order as well.
 
So, it looks like the cart is having issues with quantity tracking at the variant level or not informing users that certain sizes/variants are out of stock at the proper time of trying to place an order.
 
See the attached screenshots for one of my tests.  The first one showing that one of the product variants is out of stock (at the store administration level), the second one showing the screen before you are able to successfully go through to complete your order.
 
I know that product variant inventory gets more attention in newer versions of the cart (though I can still enter product variant quantities obviously in this version), would upgrading the cart possibly do the trick (everything else works fine so I'd like to not upgrade if possible, for risk of messing up other cart features)?
 
Let me know if anything is unclear.  Thanks for any assistance!
 
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8/25/2011 12:09 PM
 

And I have inventory tracking enabled.

 
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8/25/2011 1:34 PM
 

Hi Jack,

The current version of the cart is 4.52 and we don’t maintain source code for versions of the cart more than 3 versions back so we are not able to test the cart to replicate the issue you reported.

In v.3.90 we added the ability to Manage Variant inventory called Variant Inventory located as a sub option to Variants on the Product Setup screen, for product variant combinations (i.e Small red shirt, small blue shirt) - Unlimited product variant combinations supported. The new Product Variant Inventory management screen includes the following features:

  • New management screen - add/update/delete variant inventory combinations
  • Show out of stock message on cart screen if variant combination out of stock
  • On approved checkout complete decrement variant inventory


Thanks,

 
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8/26/2011 7:49 AM
 

Thanks Kevin.

Is it possible for us to upload a demo of Version 4.52?

 
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8/26/2011 1:35 PM
 
Hi Jack,

Yes, you can request a trial version by navigating the Free Trial page using the forum sub-menu drop down at the top of this page.

Thanks,

 
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