Our users are getting an error when they submit an authorize.net (AIM) credit card donation. We duplicated the error and even called Authorize.net and they said the same thing that it's not on their end an error they would generate but an error with the donation module.

The error (which shows up in red when the user hits the submit button on the last step of a donation) is:

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We couldn't complete your payment.

Status: False

Message: Bill To Country is Required

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Yet the billing country is filled in with "US".

We are using the following versions:

DNN 5.6.0 community edition

The Smith Court buy now module version is: 4.84.0

It worked just fine until today too. 

Thanks!

Nothing new has been installed on the server or in DNN (no new module, etc.). We just got a call from a customer trying to donate and they said they got this error. So my client and then I tried to duplicate the error and we got the same message. We called Authorize.net and they said that error is not from their systems and it had to be in the module. Anyway I'll attach a screen shot to the original message of this thread if I can so  you can see what it looks like. Thanks!

Hi Andrew,

Who is your hosting provider?

Not sure what could be causing the issue you posted above in your screenshot as I have not been able to reproduce this issue in our test environment. All test transactions I have run have gone through without any issue.

Can you login to our test site http://www23.smith-consulting.com/ and try to replicate the error. This will determine if the issue is with the latest version of the cart or an issue with your specific dnn portal/cart install.

Please send an email to kevin@smith-consulting.com if login credentials are needed.

Thanks,

Well we tried uninstalling all the registration modules and the main one failed to uninstall... a bunch of sql errors. I checked the sql server db and the module's tables are still there. I tried reinstalling the module to see if that would fix the issue but yea now we can't install it again. So looks like we'll need to find another solution to taking online donations. Also I checked the table for the payment history for the module and I see a lot of rows in one column that have that error message about "bill to country" being required. So yea that bug is an odd one.

I wish the DNN remove functionality for removing your module would have deleted all the associated tables and stored procedures but yea looking at my database they're still there.

OK I'll remove those tables and the files but what about the stored procedures? SHould I delete all that start with "Smith_Reg"?

Thanks!

We decided to go with another vendor for donations as this was needed asap.