HomeHome Product Discus... Product Discus...Payment Registr...Payment Registr...ARB Start Date QuestionARB Start Date Question
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5/31/2013 2:01 PM
 
I have this module set up and successfully connected to our Authorize.net account.  But I don't believe the ARB is working correctly.

I have 'Enable recurring billing" checked 
The subscription interval is 'Monthly' 
I have the 'Pre defined Recurring start date' checked and the billing start date set as  6/15  (Today is 5/31)
(Screen cap of the module settings is attached)

On 5/28, we had 3 new users subscribe and they were all charged up front with a 5/28 settlement date.
Are they going to be charged again on 6/15?
I don't understand how these module settings work.  In the user manual on Page 14 it explains that if you have the 'Start Recurring Billing Today'  checked, then then the first transaction will be midnight that night, and the second payment a month later.
If 'Start Recurring Billing' in NOT checked and it still charges the users account at midnight that night, what is the point of that setting? And what is the point of adding a predefined start date?

Could you please explain how this function (ARB with a predefined start date)  is supposed to work?
Thank You,

John Kepko
Coastal CMS

 
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6/4/2013 6:11 PM
 
I posted this question on friday and its now tuesday and no has acknowledged it. I turned in a support ticket through the DotNetNuke store and I emailed the support address. So far I have received no response to anything.

John
 
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6/4/2013 9:22 PM
 
What version of DNN and the Smith Registration module are you running?


Scott Kelly
Project Manager
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce
 
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6/5/2013 5:42 AM
 
Thank you for responding.
I am running DNN 6.2.6 and Smith Registration 4.56.0
I just purchased it on March 15th.
 
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6/14/2013 7:33 PM
 
Hi John,

Just following up on this post with an update that we are currently working to resolve the issue and I will postback as soon as an update is available.

Thanks for reporting the issue!
 
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6/14/2013 7:34 PM
 
Hi John,

Just following up on this post with an update that we are currently working to resolve the issue and I will postback as soon as an update is available.

Thanks for reporting the issue!
 
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7/8/2013 7:57 AM
 

 
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