Hi,

We are having an issue that seems to be applicable to only one user. When processing a registration the user is recieving the following error:

We couldn't complete your payment.

Status: False      

Auth Code:          

Message: Not a valid eWAYCustomer Id

This message has only come up for this user. We have the same Customer Id applied to other Reg Pro modules on the site and all are working correctly. Other payments have processed through this same module successfully since this error and all internal testing has been successful.

The site manager has been able to log into their eWay account and process the payment manually with no errors. The user has tried both a Visa and Amex card and has received the same error for both cards.

Thanks

Mel