HomeHome Product Discus... Product Discus...Payment Registr...Payment Registr...Free trials not working in Reg pro version 4.58Free trials not working in Reg pro version 4.58
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1/2/2014 1:58 PM
 
h wilson
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Joined: 7/1/2010
Posts: 49
Using version 4.58. DNN 7.2.Attempting to set up Free trials for subscriptions.It is charging users at checkout for recurring subscriptions when the Enable trial period is filled out.The intention is to have users sign up for a free trial of 14 days, (2 weeks). At the end of the FREE 2 week trial the user would start the recurring subscription and be charged then.It seems that It is charging the user right away. With no trial period at all.Please advise.. screen shot attached to show the setupThanks
www.activemingle.com www.hazeninteractive.com www.planetsocialsports.com www.rentalpropertyfind.com www.freeusedcartrader.com www.losangeles-activities.com www.hospitalbassinetrental.com
 
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1/2/2014 2:26 PM
 
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Hello,

Which Payment Gateway do you have configured in your Payment Setup?
 
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1/2/2014 7:40 PM
 
h wilson
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Joined: 7/1/2010
Posts: 49
Auth.net
www.activemingle.com www.hazeninteractive.com www.planetsocialsports.com www.rentalpropertyfind.com www.freeusedcartrader.com www.losangeles-activities.com www.hospitalbassinetrental.com
 
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1/3/2014 12:28 AM
 
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Which Auth.net gateway? AIM or SIM?

Thanks!
 
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1/3/2014 12:49 PM
 
h wilson
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Joined: 7/1/2010
Posts: 49
Gees. I set it up in 2008 and can't find it auth.net gateway.
Any ideas on where to look?
www.activemingle.com www.hazeninteractive.com www.planetsocialsports.com www.rentalpropertyfind.com www.freeusedcartrader.com www.losangeles-activities.com www.hospitalbassinetrental.com
 
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1/3/2014 1:34 PM
 
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The Payment Gateway you selected should be shown in your Registration Settings under the Payment Setup section.

Thanks!
 
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1/3/2014 1:50 PM
 
h wilson
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Joined: 7/1/2010
Posts: 49
Got it. below is the setting:
Autorize.net (AIM)
www.activemingle.com www.hazeninteractive.com www.planetsocialsports.com www.rentalpropertyfind.com www.freeusedcartrader.com www.losangeles-activities.com www.hospitalbassinetrental.com
 
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1/5/2014 10:13 AM
 
h wilson
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Joined: 7/1/2010
Posts: 49
I realize that this was developed for me a while ago.
But I do need an answer on this, to make sure that It is working within the proper functionality defined by the module.
I'd be happy to give access so that you can check it, or get on the phone to discuss. If it is not then troubleshot or given access to a free upgrade to the latest version, as hopefully it is working there.
We can not run our site without it and would like to make sure that it's functioning properly
Thanks
Hazen
www.activemingle.com www.hazeninteractive.com www.planetsocialsports.com www.rentalpropertyfind.com www.freeusedcartrader.com www.losangeles-activities.com www.hospitalbassinetrental.com
 
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1/6/2014 2:41 PM
 
h wilson
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Joined: 7/1/2010
Posts: 49
bump
www.activemingle.com www.hazeninteractive.com www.planetsocialsports.com www.rentalpropertyfind.com www.freeusedcartrader.com www.losangeles-activities.com www.hospitalbassinetrental.com
 
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1/6/2014 6:52 PM
 
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I would like to have you login to one of our public test portals and configure the cart the way you have your's configured and try to replicate the issue.

This will determine if the issue you are reporting is with the latest version of the module or an issue with your specific DNN portal/module install.

Please submit a Help Desk request with a link to this post at the following link and we will provide you with credentials to log in:

http://helpdesk.smith-consulting.com/...

Thanks!
 
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1/7/2014 10:49 AM
 
h wilson
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Joined: 7/1/2010
Posts: 49
filled out ticket
www.activemingle.com www.hazeninteractive.com www.planetsocialsports.com www.rentalpropertyfind.com www.freeusedcartrader.com www.losangeles-activities.com www.hospitalbassinetrental.com
 
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1/7/2014 5:10 PM
 
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Thank you, we will provide you with access to the test site.

Please let us know if you are able to replicate the issue.

Thanks!
 
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