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8/31/2010 2:27 PM
 
Kari Larsen
No Ranking

Joined: 8/26/2010
Posts: 15

Hi,

When I provide an invalid credit card number (or some other invalid transaction info, causing the payment gateway to reject the transaction), and then I click the provided "back" button on the form, the module throws a critical error. The sequence is shown below:

Below is a partial screen-shot showing the message after invalid payment information is submitted. This is correct and expected:

Now, unfortunately, I click the "Back" button provided at the bottom of the form, and uh-oh:

Clicking the browser "back" button does not trigger this behavior.

Thanks for your help on this.
 
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9/1/2010 10:41 PM
 
Kari Larsen
No Ranking

Joined: 8/26/2010
Posts: 15

Hi,


I see there is still no reply to this post.


I can only presume this is due to the misplaced hope that the recent version upgrade (see this thread) solved the issue. It didn't.


While the newer version solved the gross failures of the software, this critical issue remains outstanding. If our software had a bug like this, we would never deploy it to a live site. If we had already deployed it, we would insist our developers stayed up all night to fix it if necessary.


In short, this bug is a show-stopper and is now in the critical path of our launch.


Please advise as to how we should proceed.


Thanks for your attention to this matter.
 
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9/2/2010 10:42 AM
 
Scott Kelly
1st Level Poster


Joined: 3/11/2010
Posts: 1979

Programming is looking into this one today and I will postback when I have more info. Thanks for your patience.

-Scott

Scott Kelly
Project Manager
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce
 
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9/6/2010 10:36 AM
 
Kari Larsen
No Ranking

Joined: 8/26/2010
Posts: 15

Happy Labour Day! Any chance you can give us an indication as to when this back button issue will be fixed? We really want to get our site launched - Thanks
 
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9/7/2010 4:34 PM
 
Scott Kelly
1st Level Poster


Joined: 3/11/2010
Posts: 1979

I just tried to replicate the error on 2 of our test portals and was not able to but there are a lot different configuration settings in the module and I may not have configured the module the exact way you have. Can you login to our test site http://www7.smith-consulting.com/ and try to replicate the error.

Please send an email to support@smithcart.com if you need a login.


-Scott

Scott Kelly
Project Manager
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce
 
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9/8/2010 9:19 AM
 
Kari Larsen
No Ranking

Joined: 8/26/2010
Posts: 15

Hi Scott,

The module is now working and the problem seems to have been solved. The only change I've made since I last tested was to uncheck the test mode option in the module settings.

Thanks for all your help in this matter!
 
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