Once an order has been shipped, it’s important to send a ship confirmation email out to the customer notifying them their order has shipped along with their tracking number and the ship date. The Manage Ship Order Details screen provides the ability to send the Ship Email to the customer.
To send the Shipping Email simply click the “Send Ship Email” from the Manage Ship Order Details screen and the Ship Confirmation Email will be sent to the customer.
To configure the Ship Confirmation Email, please see the Email Templates section.
After the “Send Email” button is clicked the following message will be displayed:
Note: The Ship confirmation email requires the Ship Confirmation Email Template to be configured. See the Email Templates section for more information.
For more detailed information about Store Emails, please see the Store Emails section.