Zip2Tax database link, change ship to zip not changing Tax calc

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Status	Order No.	Order Date	Ship To	Order Total	Pay Total	Balance
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Zip2Tax database link, change ship to zip not changing Tax calc

11/1/2011 1:49 PM

Joined: 1/1/0001

Posts: 0

Zip2Tax database link, change ship to zip not changing Tax calc Modified By on 11/1/2011 1:51:31 PM

dnn 6.0

SC 4.67

I have following issue:
I have setup the zip2tax database link and it functions first time through but if I perform another order for a different location with different ship to and tax rate it remains calculated as was selected first time. In fact any subsequent order on view cart will have auto filled tax amount even before selecting the ship to address.

11/2/2011 1:03 AM

Joined: 1/1/0001

Posts: 0

Re: Zip2Tax database link, change ship to zip not changing Tax calc

Hi Mark,

After calculating the Shipping and Tax Rate, do you complete an transaction before calculated the rates for a different location?

Also, please attach a screenshot of your Cart Settings.

Thanks,

11/2/2011 1:30 PM

Joined: 1/1/0001

Posts: 0

Re: Zip2Tax database link, change ship to zip not changing Tax calc

After first calculation of tax rates the tax percentage stays on all subsequent transactions whether they are completed or not.

Screen shot sent to support email address earlier today.

11/3/2011 4:15 PM

Joined: 1/1/0001

Posts: 0

Re: Zip2Tax database link, change ship to zip not changing Tax calc

Hi Mark,

I took a look at the screenshot you sent to support, and noticed that there weren't any states added to the taxable states list. In order to calculate the tax for multiple states you must add the states you with to charge tax in to the Taxable Sates list.

Thanks,

11/16/2011 8:12 AM

Joined: 1/1/0001

Posts: 0

Re: Zip2Tax database link, change ship to zip not changing Tax calc Modified By on 11/17/2011 4:40:51 PM

Kevin:

I added the other states and even after doing this the problem remains. First order placed and transaction completed locks in the sales tax. Subsequent orders when you view cart will show the 1st orders tax rate and checkout even when changing the state still shows first states tax rate.

Help this is critical and stopping us from going lice on the store.

What do I need to do to get support? I need help with this and my other checkout Authorize only issue. Please help.

11/17/2011 5:00 PM

Joined: 1/1/0001

Posts: 0

Re: Zip2Tax database link, change ship to zip not changing Tax calc

Hi Mark,

The reason the tax rate from the previous order is being applied to the next transaction is because the tax rate information is stored in session. This can be tested by clearing your browser's cache and cookies after a transaction or decreasing your session timeout in your web.config file to close the session sooner. Typically, multiple transactions with different shipping addresses from the same machine don't simulate a typical scenario as the users will most likely be using different machines.

Thanks,

11/17/2011 8:05 PM

Joined: 1/1/0001

Posts: 0

Re: Zip2Tax database link, change ship to zip not changing Tax calc Modified By on 5/21/2012 11:40:34 PM

Kevin thanks for your reply however this is a typical usage of our store. There will be corporate buyers that are buying on behalf of multiple locations. What can be done about this?