Hi John,

In order to for your Custom Ship Methods by Quantity to be applied and displayed in the Shipping Method dropdown on the Cart page, you must set a Shipping Method for your Custom Ship Methods by Quantity. I realize that in the Product Manual shows that it is optional however it is necessary and we will update the manual accordingly.

Thanks,

Hi John,

I have not been able to reproduce this behavior on our test portal running DNN 6.0.1 and Cart v.4.67 as shown in the screenshots below but I am unable to test on the same version of the Cart as you are running which is v.4.52. On our test portal when the quantity of a product increases and the Update Quantiy button is clicked, the Shipping rate shown in the Shipping Method dropdown will also reflect the change. To confirm the issue is fixed in the latest version of the Cart you can download the trial version and then upgrade to the latest build to fix the issue. Or you can install and test the Trial version on a new DNN sandbox before installing to your live site to ensure proper functionality.

Thanks,

Hi John,

When upgrading please make sure you install and test on a new DNN sandbox before installing to your live site.

Before you install to your live site please make sure you have a full backup in case you need to rollback. If you install the trial version over your full version the licensing message will be displayed as it is hardcoded into the Trial version. If the latest version solves your issue then you have the following options to receive an updated license:

Option 1 - Sign up for the cart maintenance plan
https://www.smith-consulting.com/pd/p... 

Option 2 - If you are within 6 months of your purchase date we will send you a coupon for 50% off the cart.

Thanks,

Hi John,

Depending on your purchase date, you may qualify for a free upgrade. Please send an email to support@smith-consulting.com with your User ID and purchase receipt so we can work with you on this.

Every release of the cart has at least a couple bug fixes which is the nature of business for any software company.  The cart comes with 3 months of free upgrades from the date of purchase which is inline with other module vendors and gives you alot of time to determine if a key item like shipping is not working in the version you have installed and requested/obtained a hotfix and/or new version for the function that is not working for you . We ask that customers maintain an active cart maintenance plan so you will have access to cart downloads area throughout the year as needed. We release new versions of the cart frequently with bug fixes, security patches and new features which provides a level of protection for your ecommerce site.

We appreciate your business very much.

Thanks,