Hi support,

Do you have any update on this problem (reproduced, investigating, resolving for next release...) ?

Moreover, I have noticed that the webServiceData is not displayed in the order confirmation page, althought it is displayed in the order details of the MyAccount module. As unregistered user do not have access to order history, he cannot get the webServiceData information right after its purchase (and registered users must go to order details to get this information).

If the MyAccount 'Show Web Service Field' option is checked, is it possible to display the webServiceData in the confirmation order page (in the right of the Line Total column, like in MyAccount module) ?

Note that in the user guide, you tell to add the [WebServiceData] tag in the email template (page 100), but in the Email Tokens section (page 165), you state: "Note: All email tokens must be entered in uppercase and be enclosed in square brackets as shown below.". If all tag are in uppercase, the tag indicated page 100 must be [WEBSERVICEDATA].

Thanks.

Hi Scott

I am glad to see that the webServiceData tag in emails are fixed. However, I have 2 more question regarding this subjet:

- As a webServiceData data is associated with each orderDetail, how these data will appear on the email, knowing that ORDERDETAILS and WEBSERVICEDATA are 2 different tags (the ORDERDETAILS shows a product table. Will it be extended by the WEBSERVICEDATA, ie a column will be added (See below) or will it appear separated from the order details ?)

- The webServiceData are shown as a column in the MyAccount module for each orderDetail, but is not shown in the confirmation order page (that displays the same kind of information than in the MyAccount page). Is it the correct behaviour ? Can we add this information in the order confirmation page ?

Thanks.

Just to know, would it be possible to have an intermediate build so we can test the webServiceData tag ?

20 days have passed and still no answer from support team...

Have you any update for this NON FIXED bug (reproducible in the last version (4.60)) ?

As you told that this problem was fixed, can you integrate the fix in the next release ?

Thanks.

Hi Scott,

I do not use the web service feature but the stored procedure one. If payment is successfull, a call to this procedure fills the WebServiceData field for the current  transaction.

I have checked in the Smith_StoreOrderDetails table and the webServiceData contains something (but even empty, the [WEBSERVICEDATA] should be replaced by a blank, see next paragraph).

Just have tested with the version 4.67 and both admin & user email do not display the webServiceData (the tags [WEBSERVICEDATA] or [WebServiceData] (used both as I don't know if character casing matters) are displayed 'as this', ie are not replaced).

Moreover, the user email do not match the template : the total amount (plus Handling & VAT) appear at the end of email, althought I have added a 'END OF EMAIL' label at the very end of the template.

The special instructions tag is replaced in the admin email, but not in the user email (but it may have been designed as this - if so it should be mentioned in the user guide instead of "The following tokens can be entered in the User Email and Admin Email Templates to customize the email message", page 168).

The question you asked (if the field webServiceData contains something after web service call) let me think that :

- the [WEBSERVICEDATA] tag is well replaced when you are testing... Can you confirm that ?

- you must configure and use a web service to "enable" the [WEBSERVICEDATA] tag replacement (if so, it is a very strange implementation).

Please keep me in touch with this annoying problem.

Hi Scott and thanks for the answer.

I have understood that the [WEBSERVICEDATA] (in upper case as you may indicate) tag displays the return value of the web service call.

However, it does not explain why the tag appears "as this" (ie not replaced by a blank) in customer & admin emails.

The other problem is if the admin wants to resend the email to the customer : what will appear in the mail instead of the [WEBSERVICEDATA] tag (hope the web service is not called again...) ?

At last, you didn't tell anything about the following problems:

- the user email do not match the template : the total amount (plus Handling & VAT) appear at the end of email, althought I have added a 'END OF EMAIL' label at the very end of the template (total appears below 'END OF EMAIL').

- The special instructions tag is replaced in the admin email, but not in the user email

Thanks