Hi Scott,
I do not use the web service feature but the stored procedure one. If payment is successfull, a call to this procedure fills the WebServiceData field for the current transaction.
I have checked in the Smith_StoreOrderDetails table and the webServiceData contains something (but even empty, the [WEBSERVICEDATA] should be replaced by a blank, see next paragraph).
Just have tested with the version 4.67 and both admin & user email do not display the webServiceData (the tags [WEBSERVICEDATA] or [WebServiceData] (used both as I don't know if character casing matters) are displayed 'as this', ie are not replaced).
Moreover, the user email do not match the template : the total amount (plus Handling & VAT) appear at the end of email, althought I have added a 'END OF EMAIL' label at the very end of the template.
The special instructions tag is replaced in the admin email, but not in the user email (but it may have been designed as this - if so it should be mentioned in the user guide instead of "The following tokens can be entered in the User Email and Admin Email Templates to customize the email message", page 168).
The question you asked (if the field webServiceData contains something after web service call) let me think that :
- the [WEBSERVICEDATA] tag is well replaced when you are testing... Can you confirm that ?
- you must configure and use a web service to "enable" the [WEBSERVICEDATA] tag replacement (if so, it is a very strange implementation).
Please keep me in touch with this annoying problem.