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12/27/2011 9:31 AM
 
Ashleigh Brown
10th Level Poster


Joined: 10/18/2010
Posts: 79

 

Kevin,

One of our carts is not sending the admin email or the buyer email when a purchase has been made i.e. when a customer clicks "submit order".   The emails worked properly until early December.  Since December 7th, the emails are only sent sporadically.  Sometimes they are sent/received and sometimes they are not.

 

The order does appear in the manage orders section and I am able to go into the cart and successfully retrieve the order. 

 

The SMTP settings will successfully send an email.

 

We have two email templates in place.

 

I have tried using a different email for  the "to" and "from" email. Also, the "third party cc" emails will not send.

 

Thank you for your assistance.

Darren

 

DNN: 6.00.02
Smith Cart: 4.74
SQL Server: 2008 Standard
 
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12/27/2011 8:49 PM
 
No Ranking

Joined: 1/1/0001
Posts: 0
Hi Darren,

What changes were made to your site around the time the emails ceased functioning properly?

Have you had any work done on the site ?

Installed any new modules?

Modified any files?

Thanks,
 
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12/28/2011 6:37 AM
 
Ashleigh Brown
10th Level Poster


Joined: 10/18/2010
Posts: 79
Hi Kevin,

No changes have been made to the website, no new modules have been added. An no files modified.

One order notification has come through in email since December 7th. It was random, worked for a day and then stopped functioning properly after that. That was on the December 21st.

Any ideas?

Thanks,
Darren
 
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12/29/2011 5:53 PM
 
No Ranking

Joined: 1/1/0001
Posts: 0
Hi Darren,

Have any Settings or configurations within the Cart been altered such as your Shipping or tax settings?

Unfortunately since this issue is intermittent makes pinpointing the cause/s extremely difficult.

You could attempt a repair install of the same version you are running or upgrade to the beta version which we sent over to see if that may flush out any issues which may be present.

If the repair or upgrade doesn't resolve the issue, I would suggest a clean install.

Thanks,
 
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