4.84: emails don't send after a declined transaction then a succ

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4.84: emails don't send after a declined transaction then a successful 2nd attempt

1/17/2012 1:26 PM

Daniel Taft

Joined: 8/1/2010

Posts: 252

4.84: emails don't send after a declined transaction then a successful 2nd attempt

Hi SC,

DNN 6.0.0, SC 4.84.

FYI

If a customer attempts to purchase, and the transaction is declined (e.g. expired card), then the customer tries again and IS successful on the second attempt, then a confirmation email is not sent.

Thanks,

Daniel.

1/17/2012 7:50 PM

Joined: 1/1/0001

Posts: 0

Re: 4.84: emails don't send after a declined transaction then a successful 2nd attempt

Hi Daniel,

Which Payment Gateway do you have configured?

Thanks,

1/17/2012 7:55 PM

Daniel Taft

Joined: 8/1/2010

Posts: 252

Re: 4.84: emails don't send after a declined transaction then a successful 2nd attempt

Kevin wrote:
Hi Daniel,

Which Payment Gateway do you have configured?

Thanks,

Eway Australia

1/18/2012 6:32 PM

Joined: 1/1/0001

Posts: 0

Re: 4.84: emails don't send after a declined transaction then a successful 2nd attempt Modified By on 1/18/2012 6:32:45 PM

Hi Daniel,

Please send me the test credentials to this gateway to kevin@smith-consulting.com and i will try to replicate this issue.

Thanks,

1/18/2012 7:03 PM

Daniel Taft

Joined: 8/1/2010

Posts: 252

Re: 4.84: emails don't send after a declined transaction then a successful 2nd attempt

Kevin wrote:

Hi Daniel,

Please send me the test credentials to this gateway to kevin@smith-consulting.com and i will try to replicate this issue.

Thanks,

Dear Kevin,

Sure. In fact Eway list these credentials publicly at:

http://www.eway.com.au/Developer/Test...

1/19/2012 3:33 PM

Joined: 1/1/0001

Posts: 0

Re: 4.84: emails don't send after a declined transaction then a successful 2nd attempt Modified By on 1/19/2012 3:33:33 PM

Hi Daniel,

I have not been able to replicate this issue locally on my machine nor in our www21 test environment. Can you login to our test site http://www21.smith-consulting.com/ and try to replicate the issue. This will determine if the issue is with the latest version of the Cart or an issue with your specific dnn portal/cart install. If you need login credentials please email me at kevin@smith-consulting.com

Thanks,

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