|
|
 |
 |
Joined: 1/22/2012
Posts: 26
|
|
|
Hi
Have a client with DNN 6.1.2 and v 5.0 of smith cart.
Set up Google Analytics in Smith Cart back in September and got data through for the remainder of the month. Since then nothing. Code is still in Smith Cart and Analytics is still configured for e-commerce. There are sales showing for October and November in Manage Orders for those months.
Any ideas?
Regards
Ian
|
|
|
|
 | |
|
|
|
Joined: 1/1/0001
Posts: 0
|
|
|
Hi Ian,
If this was once working and then it suddenly stopped working, can you provide more info about what changed in your environment that caused it to stop working?
Have upgraded your DNN instance or upgraded SmithCart?
Thanks
|
|
|
|
| |
|
|
|
|
Joined: 1/22/2012
Posts: 26
|
|
|
Thanks for the response Kevin.
No changes to either DNN or Smith Cart and Google analytics is working for other aspects of the site. Got a sale show up in Analytics yesterday so I'm very confused about what has happened to the sales in between.
Ian
|
|
|
|
| |
|
|
|
Joined: 1/1/0001
Posts: 0
|
|
|
Hi Ian,
Thanks for posting back with an update.
Please let us know if your store is receive another order which is not recorded to Google Analytics.
Thanks
|
|
|
|
| |
|
|
|
|
Joined: 1/22/2012
Posts: 26
|
|
|
Hi Kevin
Had a sale on the 30th of November that didn't show up in analytics. Any thoughts?
Ian
|
|
|
|
| |
|
|
|
Joined: 1/1/0001
Posts: 0
|
|
|
Hi Ian,
Are there any similarities between the orders which were not being recorded? Such as Product ordered, Shipping Address, Billing Address, Discounts applied, customer being logged in or not etc.?
Thanks
|
|
|
|
| |
|
|
|
|
Joined: 1/22/2012
Posts: 26
|
|
|
Had two more sales yesterday not showing. Different products but nothing that stands out being different from the one that worked a few days ago.
|
|
|
|
| |
|
|
|
Joined: 1/1/0001
Posts: 0
|
|
|
Hi Ian,
Can you test a checkout using the same Products which didn't show up when your customers ordered them to confirm if the issue is with the Product Ordered or something specific to your customers order such as Shipping Address, Billing Address, Discounts applied, customer being logged in or not etc.
Thanks
|
|
|
|
| |
|
|
|
|
Joined: 1/22/2012
Posts: 26
|
|
|
Got power DNN to increase the logging history and noticed this with a sale yesterday that didn't show up in analytics. Got the following admin alerts with the first two being 1 second after the order. Looks like they are related to the Paypal IPN.
6:31:06 PM
Error: : Thread was being aborted.
Server Name: GENERICAU03
6:31:06 PM
Stacktrace: : at System.Threading.Thread.AbortInternal() at System.Threading.Thread.Abort(Object stateInfo) at System.Web.HttpResponse.AbortCurrentThread() at System.Web.HttpResponse.End() at System.Web.HttpResponse.Redirect(String url, Boolean endResponse, Boolean permanent) at Smith.DNN.Modules.BuyNow.Confirm.d() at Smith.DNN.Modules.BuyNow.Confirm.a(PaymentStatusInfo A_0) at Smith.DNN.Modules.BuyNow.Confirm.Submit() at Smith.DNN.Modules.BuyNow.Confirm.btnSubmit_Click(Object sender, EventArgs e)
Server Name: GENERICAU03
followed by these a few minutes later.
6:35:35 PM
IPN: /Buy/BuyOnline/tabid/153/ctl/IPN/mid/579/Default.aspx?gateway=PAYPALSTD
Server Name: GENERICAU03
6:35:35 PM
IPN: VERIFIED
Server Name: GENERICAU03
If that doesn't help I can look at doing some tests.
Regards
Ian
|
|
|
|
| |
|
|
|
Joined: 1/1/0001
Posts: 0
|
|
|
Hi Ian,
Which Payment Gateway do you have configured for your store?
Are the errors being logged whether the customer is logged in or not?
In order to help troubleshoot this issue please provide the following:
- A screen shot of your BuyNow settings; General, Shipping and Tax sections
- Screenshots of your Payment Setup screens; Payment Gateway, Payment Zones, Payments Methods screen
Thanks
|
|
|
|
| |
|
|
|
|
Joined: 1/22/2012
Posts: 26
|
|
|
Hi Kevin
Gateway is paypal standard, no users login to purchase on this site.
Do you have an email I can send the screen shots too?
Ian
|
|
|
|
| |
|
|
|
Joined: 1/1/0001
Posts: 0
|
| |
| |
|
|
|
 |
Joined: 2/20/2011
Posts: 1
|
|
|
Was this issue resolved? We need to purchase an e-commerce suite that is compliant with Google ecommerce analytics and I have noticed that many DNN e-commerce modules include this as a feature in their list but I have found that few actually work. Please advise.
|
|
|
|
| |
|
|
|
|
Joined: 1/22/2012
Posts: 26
|
|
|
Hi Deborah
Never got it sorted. S.C wanted me to pay to have it fixed. I was happy with that so unfortunately I've begun moving my clients to other platforms.
Regards
Ian
|
|
|
|
| |
|
|
 |
 |
Joined: 2/2/2012
Posts: 278
|
|
|
I can confirm the bug that Ian reported.
Since switching to 5.0, google analytics has never recorded a sale of any kind (Paypal, Google Checkout, Manual Gateways). I have double and triple checked that my configurations are correct.
All sales pre 5.0 we're being registered by analytics.
It's not a show stopper bug, so I've never reported it until now.
|
|
|
|