I'm using the e-mail tokens listed for use in smith cart, but the [SUBTOTAL] token doesn't work.

TOTAL: [ORDERTOTAL] <-- when e-mail comes through, the order total displays correctly
SUBTOTAL: [SUBTOTAL] <-- when e-mail comes through, it looks just like this, with token in brackets, but subtotal value not displayed.

DNN 6.2 and Smith Cart 5.34 and payment gateway is manual

thanks!

Nothing comes up on the help desk page becuase I get this error, and I can't find an e-mail to verify:

"You are using an unverified account. Please verify your account by clicking on the link contained in the verification email we've already sent to you"

I already had credentials you sent me a while back for testing, should I use the same?

Hi Monique,

There aren't really any settings that would affect the email tokens from being populated so It would be best for you to configure our test portal the way you have yours configured and try to replicate the issue. This will determine if the issue you are reporting is with the latest version of the cart or an issue with your specific DNN portal/cart install.

The reason you couldn't access the Help Desk your user account didn't have an email address associated with it so it was considered an Unauthorized user. I just updated your user profile and authorized your account on our site so you should now be able to access the Help Desk.

Let me know if you have any questions.

Hi Monique,

Thank you for bringing this to our attention, I had been using the default email templates in the Cart not the tokens from the manual. I will have our tech writer update the manual so others won't have the same issue.

Thanks!