International shipping rates are incorrect

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Subtotal	{{minicart.cartTotals.SubTotal \| currency : '$' : 2}}

Image	Item	Qty	Total
	{{cartItem.ProductName}} SKU: {{cartItem.ProductSku}}	{{cartItem.Quantity \| number : 2}} x {{cartItem.UnitCost \| currency : '$' : 2}}	{{cartItem.UnitCost * cartItem.Quantity \| currency : '$' : 2}}
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Status	Order No.	Order Date	Ship To	Order Total	Pay Total	Balance
Bill Me Later Open Ready To Ship Shipped Picked Up Cancelled Incomplete On Hold Back Ordered Returned {{order.Status}}	{{order.OrderID}}	{{order.OrderDate \| date : 'M/d/yyyy'}}	{{order.ShipFirstName}} {{order.ShipLastName}}, {{order.ShipAddress1}} {{order.ShipAddress2}}, {{order.ShipCity}}, {{order.ShipState}} {{order.ShipZipcode}}	{{order.GrandTotal \| currency : '$' : 2}}	{{order.PayTotal \| currency : '$' : 2}}	{{order.GrandTotal - order.PayTotal \| currency : '$' : 2}}

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International shipping rates are incorrect

7/1/2010 3:47 PM

Josiah Olhava

Joined: 5/31/2010

Posts: 71

International shipping rates are incorrect

Hi,

I am using the shipping calculator in the cart and while testing out the rates I have found that the international rates are not correct. (Domestic rates are coming up correct). I have USPS as the carrier and compared rates with their website. Here is an example:

Using total item wieght of 84 ounces from California to Germany:

Parcel Post: SmithCart = $49.00 USPS.com = n/a

Express Mail: SmithCart = $49.00 USPS.com = $56.00

Priority Mail: SmithCart = $28.75 USPS.com = $43.25

As you can see this is a huge discrepancy. Please look into this right away.

Thanks,

Josiah

7/1/2010 3:52 PM

Josiah Olhava

Joined: 5/31/2010

Posts: 71

Re: International shipping rates are incorrect

I also thought I would mention that you may consider allowing for domestic and international shipping methods to be different. For example Parcel Post is not actually an option for international shipping. Two checkbox lists 1)Domestic Shipping Methods 2)International Shipping Methods would be a nice addition to the shipping features.

7/2/2010 2:24 PM

Scott Kelly

Joined: 3/11/2010

Posts: 1979

Re: International shipping rates are incorrect

Per our phone conversation this morning we are looking into the differences in USPS international rates you reported. For international shipping thru USPS the cart uses the standard size package type and most likely the issue is related to the wieght of the items in your cart requiring a larger size package is the reason that you are getting higher shipping costs when you request the shipping cost directly from the USPS site.

-Scott

Scott Kelly
Project Manager
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce

7/2/2010 4:15 PM

Josiah Olhava

Joined: 5/31/2010

Posts: 71

Re: International shipping rates are incorrect

I hope this information will help your developers in resolving this problem. I tried checking out with one item that is 13 oz. SmithCart calculated the shipping at $20 even for Priority Mail from US to Germany. I went to USPS and got rates for a 13 oz package and tried different package options including an envelope. I also checked the complete list of rates from here: http://pe.usps.com/text/Imm/fh_011.ht...

There is no rate for any kind of package or service that is exactly $20 as computed by the cart.

I know this is being looked into so I am only posting this in an effort to help fix it.

7/7/2010 10:14 AM

Josiah Olhava

Joined: 5/31/2010

Posts: 71

Re: International shipping rates are incorrect

Any word on when this will be fixed?

7/7/2010 2:56 PM

Scott Kelly

Joined: 3/11/2010

Posts: 1979

Re: International shipping rates are incorrect

Its in programming right now and the estimate is this Friday for a hotfix to be released.

-Scott

Scott Kelly
Project Manager
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce

7/7/2010 9:54 PM

Josiah Olhava

Joined: 5/31/2010

Posts: 71

Re: International shipping rates are incorrect

That is great news! Thanks.

7/12/2010 2:37 PM

Josiah Olhava

Joined: 5/31/2010

Posts: 71

Re: International shipping rates are incorrect

I am disappointed that the international shipping calculations were not included in the latest release. I really need this to work properly. Please let me know when a fix will be released for this issue.

7/16/2010 12:48 AM

Josiah Olhava

Joined: 5/31/2010

Posts: 71

Re: International shipping rates are incorrect

May I please get an update on this?

7/20/2010 11:23 AM

Josiah Olhava

Joined: 5/31/2010

Posts: 71

Re: International shipping rates are incorrect

Have you guys been able to look into this? I have seen posts elsewhere regarding version 2.99 being released soon and I hope a fix for this issue is included in it. Please let me know.