Hi Kevin/team.

I have a customer waiting to launch gift certificates and I can't seem to get the whole process working. Can you help me figure this out?

I simply need the customer to buy a gift certificate product and receive or have recipient receive a nicely formatted email that includes the recipients name, message, gift certificate serial number and order info. I also need the manufacturer to get the same email with the same information. People need to print out the gift certificate and call for an appointment and when they do, they need to give the Gift Certificate Number to the merchant so the merchant can reconcile the  order and the gift certificate on their end.

1. The recipient email got sent once but no longer after that.  I created an e-card email template (tried deleting it an recreating it) - If this is the template, what tokens will display the gift certificate number and comments.

2. The manufacturer email sends but does not have a subject line or content. I also need this email to have a gift certificate number in it so the order can be matched when the person comes in to the store.

Appreciate the support.

Carl

Hi Kevin

I deleted the email template again and re-added it and now it appears to be working.

With regard to Gift Certificate processing. When you guys get to it... On the product detail page for a product set-up as a Gift Certificate, it would be less confusing to call the form Recipient as opposed to e-card as it is not an e-card item. It would also be beneficial to have an email template for Gift Certificates so a distinct email template can be designed with tokens for recipient, comment and gift certificate number etc.

I spoke with David and I'm out of luck unless I pay for dev hours to do the tokens. Let me know it there is anything you can do..

Thanks