Inventory Not Decrementing - SmithCart

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Image	Item	Qty	Total
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Status	Order No.	Order Date	Ship To	Order Total	Pay Total	Balance
Bill Me Later Open Ready To Ship Shipped Picked Up Cancelled Incomplete On Hold Back Ordered Returned {{order.Status}}	{{order.OrderID}}	{{order.OrderDate \| date : 'M/d/yyyy'}}	{{order.ShipFirstName}} {{order.ShipLastName}}, {{order.ShipAddress1}} {{order.ShipAddress2}}, {{order.ShipCity}}, {{order.ShipState}} {{order.ShipZipcode}}	{{order.GrandTotal \| currency : '$' : 2}}	{{order.PayTotal \| currency : '$' : 2}}	{{order.GrandTotal - order.PayTotal \| currency : '$' : 2}}

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Inventory Not Decrementing

2/10/2014 7:36 AM

Mikah Barnett

Joined: 11/7/2013

Posts: 13

Inventory Not Decrementing

Seems I've got PayPal more-or-less working as a secondary payment option. When customers check out with PayPal, I do now see in my "Manage Orders" screen that they have made payment - so that's working. But, the inventory quantity of the part never changes. What should I look at for troubleshooting?

DNN Version 7.2.0
SmithCart 5.77

2/10/2014 1:03 PM

Joined: 1/1/0001

Posts: 0

Re: Inventory Not Decrementing

Hi Mikah,

Which PayPal gateway are you using?

Do you have "Inventory Management" enabled in your Store Settings?

Thanks!

2/11/2014 10:43 AM

Mikah Barnett

Joined: 11/7/2013

Posts: 13

Re: Inventory Not Decrementing

Kevin Carlson wrote:
Hi Mikah,

Which PayPal gateway are you using?

Do you have "Inventory Management" enabled in your Store Settings?

Thanks!

My "Primary" gateway is Authorize.net, but I have the "Show PayPal Checkout" option enabled also, which may people seem to use. I can't confirm whether inventory decrements properly with Authorize.NET on this release as I haven't had anyone use that since I updated to 5.77.

I have tried each of the "Inventory Control" options with no change, I currently have it set to "Enforce Inventory Management on Add To Cart."

2/14/2014 12:33 AM

Joined: 1/1/0001

Posts: 0

Re: Inventory Not Decrementing Modified By on 2/14/2014 12:48:51 AM

Hi Mikah,

Which Authorize.new gateway are you using; AIM or SIM?

Do you have Product Variants configured for your Product?

I just tried replicating this issue but I wasn't successful in reproducing the same behavior; the Quantity on Hand of the Product was correctly decremented using both the Auth.net AIM gateway and PayPal Checkout Option. Please see the screenshots below:

Starting Quantity on Hand of "10"