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8/25/2010 7:17 AM
 
GW
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Joined: 8/25/2010
Posts: 2

I have been trying to set up SmithCart using the First Data Global Gateways. We were using the Link Point API and getting A critical error has occurred. Object reference not set to an instance of an object.

We spoke with SmithCart a few days ago and were told to try the more current First Data Web Service. Our client signed up for that and we still get the same error with that configuration. We have used a test authroize.net account and the orders go through, but our client paid for this service with First data and this cart seems to be our only option that is supposed to work with it, and we would like any suggestions to resolve this quickly.

We are on DNN version 5.04.04. We are on a full trust web server and have ensured that we have opened ports and tried removing the firewall.
 
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8/25/2010 8:35 AM
 
Scott Kelly
1st Level Poster


Joined: 3/11/2010
Posts: 1979

Can you post the error from your dnn event viewer?

-Scott

Scott Kelly
Project Manager
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce
 
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8/25/2010 9:53 AM
 
GW
No Ranking

Joined: 8/25/2010
Posts: 2

Yes, this is from the log viewer:

8/25/2010 12:43:10 PM Page Load Exception host AssemblyVersion: 5.4.4; PortalID: 1; PortalName< ...
AssemblyVersion: 5.4.4
PortalID: 1
PortalName: Cravings Popcorn
UserID: 1
UserName: host
ActiveTabID: 85
ActiveTabName: Store
RawURL: /Store/tabid/85/ctl/Confirm/mid/429/Default.aspx
AbsoluteURL: /Default.aspx
AbsoluteURLReferrer: http://cravings.gravityworksdesign.com/Store/tabid/85/ctl/Confirm/mid/429/Default.aspx
UserAgent: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; en-US; rv:1.9.2.8) Gecko/20100722 Firefox/3.6.8
DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke.SqlDataProvider
ExceptionGUID: 984a6806-c812-4e05-afd2-8d3a8510b55d
InnerException: Object reference not set to an instance of an object.
FileName:
FileLineNumber: 0
FileColumnNumber: 0
Method: Smith.DNN.Modules.BuyNow.Confirm.ProcessStatus
StackTrace:
Message: DotNetNuke.Services.Exceptions.PageLoadException: Object reference not set to an instance of an object. ---> System.NullReferenceException: Object reference not set to an instance of an object. at Smith.DNN.Modules.BuyNow.Confirm.ProcessStatus(PaymentStatusInfo status) at Smith.DNN.Modules.BuyNow.Confirm.Submit() at Smith.DNN.Modules.BuyNow.Confirm.btnSubmit_Click(Object sender, EventArgs e) at System.Web.UI.WebControls.ImageButton.OnClick(ImageClickEventArgs e) at System.Web.UI.WebControls.ImageButton.RaisePostBackEvent(String eventArgument) at System.Web.UI.WebControls.ImageButton.System.Web.UI.IPostBackEventHandler.RaisePostBackEvent(String eventArgument) at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument) at System.Web.UI.Page.RaisePostBackEvent(NameValueCollection postData) at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) --- End of inner exception stack trace ---
Source:
Server Name: WEB1
 
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8/26/2010 7:46 PM
Accepted Answer 
Dave Smith
1st Level Poster

Joined: 7/28/2009
Posts: 1452

In order to use the First Data Global Gateway Connect web service you will need to install a certificate on your IIS web server. For more information on installing the First Data certificate on your web server see section 15 page 61 of the First Data Global Gateway Connect web service integration guide.

At your service,
Dave Smith
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce
 
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10/19/2010 12:12 PM
 
yellow22
No Ranking

Joined: 8/13/2010
Posts: 6

I have had a developer install the certificate on the web server. When I tested again, I still got A critical error has occurred.
Object reference not set to an instance of an object. I have attached the error from the event viewer. I tried both the first data link point and webservice options, and checked to make sure that the correct account info and PEM files were added. Please assist.
 
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10/20/2010 2:39 PM
 
Marvin Cox
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Joined: 10/2/2010
Posts: 18

I'm having the same problem when using First Data Global Gateway Web Service. Any updates or resolutions on this issue?
 
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10/21/2010 12:33 PM
 
Scott Kelly
1st Level Poster


Joined: 3/11/2010
Posts: 1979

Please email support@smithcart.com and I will email you a new webreferences dll to see if that fixes it.

-Scott

Scott Kelly
Project Manager
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce
 
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11/4/2010 11:05 AM
 
yellow22
No Ranking

Joined: 8/13/2010
Posts: 6

We added the dll that was sent and that did not change anything, still got the same crital errors and event logs

I am now trying to set up with Paypal pro with no luck yet. Please see my help request on this thread: http://www.smith-consulting.com/forums/forumid/1/postid/4148/scope/posts.aspx#4148
 
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11/4/2010 12:59 PM
 
Scott Kelly
1st Level Poster


Joined: 3/11/2010
Posts: 1979

Paypal website payments pro requires full trust can you verify that you are running in a full trust environment?

-Scott

Scott Kelly
Project Manager
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce
 
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