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10/13/2010 2:23 PM
 

Something that I had noticed when playing with the cart.... only "open" orders are shown when I look at my order history.

Essentially, I have 4 "status" possibilities.... "Open" (the order has been placed), "Warehouse" (the order has printed in the warehouse) "Shipped" (the order is out the door) and "Closed" (the order shipped x days ago, and should be delivered by now).

However, only the "open" status shows up... is there a way to get other statuses to stay on the order history for the users? I'm updating the order status automatically (in other words, once the order processes, my stored procedure changes that order from Open to Warehouse. Nightly, another stored procedure looks at our accounting system and sees if the order is shipped, if so it switches to "Shipped" status. Then, another procedure will look at the status, and if the shipped status is more than 14 days old, it switches the order to "Closed" status.

So, is there a way to keep the status showing? I feel that a customer *should* be able to see their entire order history, not just open orders.

 
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10/13/2010 4:57 PM
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Which screen are you referring to the Manager Orders screen accessed from the store admin menu or the "My Accounts" module where users check there orders? I checked the Manager Orders screen accessed from the store admin menu and all orders are displayed for all statuses.

-Scott


Scott Kelly
Project Manager
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce
 
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10/14/2010 7:43 AM
 

I'm referring to the "My Accounts" module where users can check their orders. As soon as the order is switched from anything besides "Open", it disappears from the My Accounts module.

 
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10/14/2010 2:53 PM
 

The stored procedure that the my accounts module uses to display orders is called "ListStoreOrdersByFilter". I looked at it and it doesnt filter only "Open" orders. Take a look and let me know what you think.

-Scott


Scott Kelly
Project Manager
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce
 
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10/15/2010 7:32 AM
 

Hmmm... I may have found something... I think perhaps my customer numbers got out of sync with my orders.

I'll investigate further.

 
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