We had an order which was completed, authorized, and approved via Authorize.net however no email was ever sent to fulfillment. How and why does this happen? The order appears to be correct and completly filled out. We have received completed orders before and after this order, but not this order.

Any Help would be apperciated.

henslecd - Very interesting... How do you know the transaction was done in an iPhone? I am not sure how I would check my transactions origin.

Very odd. It is possible the email was sent ok, but rejected later for other reasons. If it failed during send, there should be a record in the dnn log viewer or system event log.

Depending on how you setup the email account, can you check the inbox for any failed or returned emails? Can you add a third party cc email to the BuyNow settings to verify that emails are being sent? (it is a good verification check espeically with limited volume or testing) What happens when you resend the order email from the store admin manage orders page?

I am quite interested in your findings.

There are several things that can cause an email to not be delivered:

• Email spam filters blocking or email server failed to deliver. Check your email server logs to see if the message was received and sent by your email server.
• Reverse dns not setup
• Firewall blocking or firewall ports opened. Check your firewall logs for filtering, smpt messages or packets filtered.
• Check with your hosting provider to see if they have had any issues with their email servers and that your email is properly configured and setup with your host.

In most cases its not the cart that is the problem when emails are not delivered its one of the items listed above or a hosting/environment issue.

Here are a few good forum posts that may help also!

https://www.smith-consulting.com/forums/forumid/1/threadid/763/scope/posts.aspx
http://www.smith-consulting.com/forums/forumid/1/postid/176/scope/posts.aspx
http://www.smith-consulting.com/forums/forumid/1/postid/19/scope/posts.aspx

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Scott Kelly
Project Manager

Ok, $1. Someone's mail server is not cooperating for some reason.

Can you check the inbox of the sending email account? (server rejects, backup, busy, non deliverable etc.)

Can you send and receive and email to/from the two specific domains? (blacklists, spam, exchange, etc.)

We'll find it. :)

If the Authorize.net emails were delivered fine to both the customer and I, then it isn't on our mail servers.

There are no sent emails (I use gmail) for "New Orders".

I do call a web service on confirm that sends emails to the distributor and that works fine every time. That email is in the gmail sent folders.

There is only one customer I have had this issue with. He uses yahoo.

Everyone's emails before and after that guy has worked fine.

Not necessarily. Some servers accept what other servers reject. Blacklists, whitelists, greylists all behave differently at different times. What works today may not work tomorrow (or vice versa). Some servers reject relays (dissimilar domains between smtp servers and email from adresses), some don't. No provider can guarantee email delivery, it just works well most of the time.

DNN specific test: Without posting the emails, are Host Settings|SMTP server and SMTP username the same domain? As well as the BuyNow To and From?

My $1 says you have run into an obscure server issue between your two ISPs, otherwise every email would fail.

So Gmail won't send to Gmail? Because I didn't get an email from "myself" either.

Make the check payable to:....