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3/7/2011 10:16 AM
 

We have had two periods of time in the past two weeks were FedEx Calculations returns an error. It appears to some kind of communication issue. During these outages, which Smith Cart “Can’t Seem to Reproduce”, the store is rendered useless and unable to process orders. These outages are also lengthy, being down for many hours up to a whole day.

Is it possible that FedEx is down for hours at a time? Is it possible that Smith Cart has issues with its implementation of FedEx APIs? Is it possible that we are the only ones having this issue? I would however, like some kind of resolution to the issue beyond “We can’t seem to reproduce the error.”
If you are having similar issues, please post to this thread and maybe we can get someone’s attention.

Running Cart 4.21 on DNN 5.6.1

 
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3/7/2011 3:33 PM
 

Your right, this one is going to be tough to reproduce because it sounds like the problem occurs when the FedEx site is down or too busy, or your web server is timing out, you may want to look into increasing the timeout on your server or asp.net.


But I will pass this onto programming and have them look into it to see if we can add more error handling to exit gracefully when timeouts occur calling the FedEx API.

Thanks,

Christian

 
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