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3/7/2011 2:02 AM
 
Frances Lin
No Ranking

Joined: 11/23/2010
Posts: 7

Hi There

i tried to use Eway( Australia) as my payment gateway and have typed in the Customer ID but it doesnt work.

could you please tell me what do i need to do to get the payment gateway working?

thank you

Frances
 
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3/7/2011 2:09 AM
 
Dave Smith
1st Level Poster

Joined: 7/28/2009
Posts: 1452

What version of the cart are you running? What is the message returned from the gateway?

At your service,
Dave Smith
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce
 
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3/7/2011 2:24 AM
 
Frances Lin
No Ranking

Joined: 11/23/2010
Posts: 7

hi There

its 4.0

and i gt the message below

We couldn't complete your payment.

Status : False
Message : Error: XML not formated correctly to eWAY standards. Reason:Whitespace is not allowed at this location. Error Code:-1072896749

thank you
 
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3/7/2011 2:47 PM
 
Daniel Taft
8th Level Poster


Joined: 8/1/2010
Posts: 252
eWAY seems to work fine for me (version 3.96 then 4.21).

Check that the credit card doesn't have spaces, and that you don't have any html accidentally embedded within the order (e.g. product or variant descriptions with line breaks).
 
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