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Joined: 7/28/2009
Posts: 1452
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I got your point about the client but the issue is most likely the mail server that's not delivering. Delivery problems in most cases occur in the relay from the server where you have your cart hosted to the email server you are relaying thru and not on the second hop from gmail to gmail.
At your service,
Dave Smith
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Joined: 9/7/2010
Posts: 117
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It isn't even making it into the sent folder, because there is an object reference before then that most likely kills it.
They never make it to the confirmstatus page. Both times it showed 3 confirms "views" and 0 confirmstatus views. Could it be possible that the user is killing the page before the cycle is complete?
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Joined: 7/28/2009
Posts: 1452
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Can you post the dnn event viewer error?
At your service,
Dave Smith
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Joined: 12/18/2009
Posts: 174
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Sorry, I didn't catch the object reference error.
1) Does the object reference error occur when you resend the order email using the Admin Store Menu|Manage Orders|Send Order Email?
2) If so, is it possible to install the DNN debug symbols module (for your specific version) which will produce a stack trace?
Note: Please don't attempt this on your production server.
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Joined: 9/7/2010
Posts: 117
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I sent this in a support email over the weekend but here it goes:
Error : Object reference not set to an instance of an object.
Never seen that in a .net app before. /sarcasm
I have asked the customer to user a normal computer next time, just in case there is something with the iPhone. Maybe it was taking too long on his phone and he cut out too quickly?
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Joined: 12/18/2009
Posts: 174
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The web service is called first to include information in the email. I wonder if it is failing which in turn is causing the email to fail.
My next question would be "what is different between this one and the others that work fine?"
Weird.
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Joined: 9/7/2010
Posts: 117
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The web service is working fine, other than it doesn't include the string in the "New Order" email anymore. (I sent a support email about that too BTW. I have completely abandoned that and am now sending my licenses via an email script in my web service. Still, I paid for the store email to work.)
I made the exact same purchase that the user made right after he made it, and everything worked appropriately.
Do you not believe it to be an issue with "stopping" the page (x'n out, hitting back button) before things complete? It could throw an object error if that happened right?
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Joined: 12/18/2009
Posts: 174
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I do not understand how the back button could affect the server in progress. Sometimes DNN is a royal pain because it hides the real underlying cause.
Now I suspect the web service call is blocking the email.
Logically, I owe you $1.
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Joined: 9/7/2010
Posts: 117
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You should use BitFactory logging and write to the module folder. That is what I use for everything .net. It does require web.config changes though.
I don't see how the web service made it fail with the same user twice? And it works for everyone else?
I offered the guy 10% off anything in the store to do it from his computer. That should help us narrow it down.
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Joined: 12/18/2009
Posts: 174
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Just to clarify, are you using the Enable OnCheckout Complete Event (Web Service) feature?
We are working on trying to pinpoint this problem.
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Joined: 9/7/2010
Posts: 117
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Yes, it is the mod I paid for around Christmas.
You might want to ask the OP if he was using the web service. It would save you time (on this issue) if he wasn't.
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Joined: 12/18/2009
Posts: 174
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That was a reply to him, it just landed in the middle of our thread. :)
henslecd: Can you please email me at djbaldwin at winhurst dot com?
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Joined: 5/31/2011
Posts: 11
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I am also receiving this "Object reference not set to an instance of an object." error in my event log when an automatic confirmation email should be sent out. There is also an entry in the log that shows this error "StackTrace : at Smith.DNN.Modules.BuyNow.Confirm.SendEmail(CustomerInfo customer, UserInfo objUserInfo)" but that is all it shows.
If I am in the admin order screen, I can successfully resend confirmation emails and they do arrive properly at the person's email account, so this problem has nothing to do with smtp or dnn setup. This is a bug in SmithCart's order completion process.
Help!
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Joined: 1/1/0001
Posts: 0
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Hi Robert,
Which version of the Cart and DNN are you running? In Cart v.4.36 we added "Email Template Management" in the Admin Menu to customize the look of your store's emails. Have you set up or enabled the email templates?
Thanks,
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Joined: 5/31/2011
Posts: 11
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I'm using DNN version 5.06.02 and Smith Cart version 4.50. I have the templates set up. I did not "enable" templates, if there is an option for that I don't know where it is. But, if I go into an order in the admin panel and click the button to resend confirmation emails, the emails are sent out just fine. Only the automatic sending of confirmations fail and give the error in the DNN log regarding object reference not set to an instance of an object.
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