HomeHome Product Discus... Product Discus...SmithCartSmithCartUrgent help please:  There is no ‘Reference ID’ submitted to gateway processorUrgent help please: There is no ‘Reference ID’ submitted to gateway processor
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9/7/2011 10:07 AM
 

I am finalizing configuration of the latest smith cart on a new DNN 6 site.  TransFirst is our credit card processor and they have requested a test and review of our checkout before they give us the "live" merchant ID and Key.

After review, they have commented  "There is no ‘Reference ID’ submitted to our system for the test transactions that I processed.  Although this field is not required for processing, it is required to obtain a more favorable Interchange Rate from Visa/MasterCard."

Can you please advise how I can address this issue?

Thanks

 
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9/7/2011 1:27 PM
 
Hi Clifton,

Thank you for bringing this to our attention. I have sent this into programming to look into and I will postback with any update.

Thanks,
 
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9/8/2011 4:29 AM
 
I checked the Transfirst payment gateway integration and the cart does send the "Reference ID" (RefID) field to Transfirst. What version of the cart are you running? Are you sure its the reference id that they said wasnt being sent and not another field like the POS Indicator?

Scott Kelly
Project Manager
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce
 
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9/8/2011 12:31 PM
 

I have found the solution,  You must check the "require login before adding to cart" option in the cart setup" before it will pass the Reference ID. 

Note: selecting the "require login before checkout" does not result in the better functionality (this will work somewhat but the user is not advised that a 7 digit password is required and so logins often fail and will not advise the new user why it fails if they enter a shorter password.  Also, the latter will not present a complete login page which includes address information, etc. which would then be automatically transferred into the checkout page.

 
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9/9/2011 2:01 AM
 
Redarding the Transfirst gateway ref id not being passed when you are not logged in when placing the order we found the issue and fixed the issue so the Ref ID will be passed whether you are logged in or not.

Regarding the validation message on the password on the sign in page if you open the signin.resx file in your app_localresources folder and change the label titled "Login_Incorrect.Text" to a valid error message for the password strength set for you portal the Sign In page will display the message to the user when they enter a password that doesnt meet the min password requirements you set in your web.config.


Scott Kelly
Project Manager
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce
 
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HomeHome Product Discus... Product Discus...SmithCartSmithCartUrgent help please:  There is no ‘Reference ID’ submitted to gateway processorUrgent help please: There is no ‘Reference ID’ submitted to gateway processor