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Joined: 8/16/2011
Posts: 25
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I'm following the instructions in your Gatekeeper manual but when I enter our PDF relative path into the Product Path field, click save and the page reloads the text has been truncated.
What's going on?
Jacques
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Joined: 1/1/0001
Posts: 0
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Hi Jacques,
How many characters are in the product path you entered? You may have exceeded the maximum length allowed to be saved to the database.
Thanks,
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Joined: 8/16/2011
Posts: 25
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Not to worry we've had to fix it ourselves.... again.
Not sure why you would limit that field to varchar 200 since it's the name of a file which could be ebooks. Not sure how well thought out this concept was unless you were imaging we should call our soft products/ebooks 1.pdf, 2.pdf, 3.pdf.
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Joined: 8/16/2011
Posts: 25
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Nope forcing the DB column def to accept 1000 varchar and the field to accept maxlength 1000 didn't do the trick either.
Kevin, how do you propose we move forward? Should we rename our files to 1.pdf etc. to appease your software?
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Joined: 8/16/2011
Posts: 25
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Hi Kevin,
Any answers for us here?
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Joined: 3/11/2010
Posts: 1979
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I looked at the table definition for the products table and the downloadURL field is defined as nvarchar(1000) as well as the stored procs and data access layer code. In the addproducts.ascx there maxlength="500" property on the textbox which you can increase to 1000 which might solve your truncation problem. How did you determine the downloadURL field length was set to 200? Also, what is the length of your urls?
Scott Kelly
Project Manager
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Joined: 8/16/2011
Posts: 25
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Hi Scott,
In our database the field was configured as varchar (200). As I've mentioned, we've
1. Changed the field size to 1000
2. Changed the TextBox maxlength to 1000
It's still truncating. The length of our URLs are shorter than 1000
Regards,
Jacques
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Joined: 3/11/2010
Posts: 1979
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I just looked at the install scripts and the downloadURL field is defined as a nvarchar(1000). What version of the cart are you running? Try changing the datatype on the downloadURL field to nvarchar(1000)
Scott Kelly
Project Manager
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Joined: 8/16/2011
Posts: 25
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Guys we need help here.... We've tried everything you've mentioned and the field is still being truncating and most importantly my client is still not able to protect their soft products even though they've PAID for your product!!!!!
The version of Smith Cart we're using is 4.56 and the GateKeeper version is very recent since we only bought it recently.
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Joined: 8/16/2011
Posts: 25
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By the way, it's truncating at 50 characters consistently so even if the database field was only 200 characters it wouldn't make any difference the problem would be the same!
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Joined: 8/16/2011
Posts: 25
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Joined: 1/1/0001
Posts: 0
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Hi Jacques,
We have found the source of this issue and have sent it into programming. An update should be available early next week.
Thanks,
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Joined: 8/16/2011
Posts: 25
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Is this fix going to be for the Gatekeeper software or for Smith Cart?
We can't upgrade the Smith Cart because we had to recode your HTML so I'm hoping this is a case of a DLL that we can upload?
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Joined: 1/1/0001
Posts: 0
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Hi Jacques,
The change we are making to increase the product path field from 50 to 1000 will be in SmithCart not the Gatekeeper. Not sure which version of the cart you are running but because of all the changes and enhancements made in the upcoming release of the cart v4.64 (which you can see in the change log here) there were several database changes including a new table for product role based discounting and many new stored procedures which will prevent you from just copying a new dll to apply the change.
I understand that you have made modifications to the ascx pages but if you try to follow the "how to" article on how to style the cart per portal and make as many of your styyling changes in css vs ascx pages it will minimize the changes you need to make after the upgrade. Also, before you upgrade make sure you backup the ascx pages you have changed then after you upgrade you can use a dif program like "WinDif" to quickly migrate your changes into the ascx pages installed with the upgrade. We are currently working on a templating system in the cart that should be released in the next 3-4 weeks that will create templates for styling so if your requirements called for making changes to the actual ascx pages beyond all the current formatting options available in the buynow module settings you wont have to merge your ascx changes back since they will be preserved by portal in the template.
As always we are open to suggestions by posting in our Enhancement Requests forum and if you have made changes to the ascx pages and/or impoved the html/css please send your changes to support@smith-consulting.com and we'll review and add to the main cart build so you get those changes if you do any upgrades in the future.
Thanks,
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Joined: 8/16/2011
Posts: 25
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Kevin,
When is this release due? We're on version 4.56. When is the release due that fixes the currency switching as well as the gatekeeper/input field truncating problem?
Jacques
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