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7/12/2011 12:51 PM
 
Stan Kitson
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Joined: 8/20/2010
Posts: 30

I don't know if this is a bug or a configuration problem...

UPS Ground, UPS 2nd Day Air and UPS 3 Day Select are designated shipping methods. We also created a number of custom methods.

The first time a user completes the "Ship To" form, selects a shipping method and clicks "Calculate Shipping", the result is always UPS Ground regardless of what was selected prior to clicking the calculation.

After the first time, the user can select any method and the Shipping calculation refreshes with the selected Shipping Method. The "Calculate Shipping" button is no longer visible. 

The store version is 3.98. I know it's an older version, it's taken awhile to get their store up. Was this a bug corrected in a later version or is it something else?

Thanks
 
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7/12/2011 7:20 PM
 
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Joined: 1/1/0001
Posts: 0

Hi Stan,
 

Could you post any screenshots of what you are seeing?

I could not find any reports on the UPS shipping methods defaulting to the Ground shipping method. However I am unable to replicate the same results because the oldest version of the Cart that I can test is v.4.34. To confirm the issue is fixed in the latest version of the cart you can download the trial version and then upgrade to the latest build to fix the issue. Or you can login to our test site www9.smith-consulting.com and try to replicate the error. This will determine if the issue is with the latest version of the cart or an issue with your specific dnn portal/cart install. Send an email to kevin@smith-consulting.com if you need login credentials.

You can also refer to the Change Log on the left side of the forum pages for any fixes, upcoming changes, and releases.

Thanks
 
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7/13/2011 3:45 PM
 
Stan Kitson
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Joined: 8/20/2010
Posts: 30

You asked that I send a screen shot of what I see... here are 6 of that that you through the process of selecting the ship method the first time.

 
 
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7/14/2011 8:43 PM
 
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Joined: 1/1/0001
Posts: 0
Hi Stan,

Possibly something in your store has gotten out of sync. Did this issue just start recently? Would it be possible for you to upgrade? Older versions cannot be easily patched in and may require an upgrade to the latest build. Our support department cannot provide custom bug fixes for obsolete builds or customized deployments.

Thanks
 
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