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8/14/2012 1:41 PM
 
katie halwachs
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Joined: 8/14/2012
Posts: 6

We are having an issue with the cart.  I set up aproduct using the following settings:

1.       Bill$100 up front using the “trial period”

2.       Recurringcharge of $49.99/month for six months

It is charging $100 up front just fine, but when the monthpasses and the payment of $49.99 is due, it is charging $100 again.
 
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8/14/2012 2:50 PM
 
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Joined: 1/1/0001
Posts: 0
Hi Katie,

Just to confirm, since you posted in the Smith Payment Registration Pro forum, are you reporting an issue with the RegPro module or SmithCart.

Also which version of the module and DNN are you currently running?

Thanks,
 
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8/22/2012 10:21 AM
 
katie halwachs
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Joined: 8/14/2012
Posts: 6
Hi Kevin - 
We are using SmithRegistration version 4.41.0 and DNN version 5.06.01.

Thanks.
kh
 
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8/22/2012 1:46 PM
 
Scott Kelly
1st Level Poster


Joined: 3/11/2010
Posts: 1979
Which payment gateway are you using?

Scott Kelly
Project Manager
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce
 
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8/22/2012 2:10 PM
 
katie halwachs
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Joined: 8/14/2012
Posts: 6
Authorize.net
 
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8/22/2012 3:37 PM
 
Scott Kelly
1st Level Poster


Joined: 3/11/2010
Posts: 1979
Can you post a screen shot of how you have your trial subscription and recurring billing configured in the Smith Registration module for the product in question.

Scott Kelly
Project Manager
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce
 
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8/23/2012 9:55 AM
 
katie halwachs
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Joined: 8/14/2012
Posts: 6
 
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8/23/2012 1:56 PM
 
Scott Kelly
1st Level Poster


Joined: 3/11/2010
Posts: 1979
Try unchecking "Charge Trial Amount Up Front" to see if it sends the correct recurring billing amount.

If that doesnt work try unchecking "Use Fixed Recurring Amount" so it uses the product price for the recurring amount.

Scott Kelly
Project Manager
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce
 
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