HomeHome Product Discus... Product Discus...Payment Registr...Payment Registr...ARB Transaction failureARB Transaction failure
Previous
 
Next
New Post
8/31/2010 9:45 AM
 

After attempting to process a payment I received the following email:

The current transaction for your ARB subscription 7556619 has failed. See the TRANSACTION RESULTS section below for details.

SECURITY STATEMENT
It is not recommended that you ship product(s) or otherwise grant services relying solely upon this e-mail receipt.

GENERAL INFORMATION
Merchant : AWK Technologies

RECURRING TRANSACTION INFORMATION
Subscription ID: 7556619
Status : Active
Transaction : 1 of 36
Invoice :
Amount : 1.00 (USD)
Payment Method : Credit Card

TRANSACTION RESULTS
Response : A system error occurred.
Reason : 25
Transaction ID : 3159548577

CUSTOMER BILLING INFORMATION
Customer ID : 24
First Name : Kari
Last Name : Larsen
Company :
Address : 50 Magaluf
City : Laguna Niguel
State/Province : CA
Zip/Postal Code: 92677
Country : US
Phone : 949-550-4020 begin_of_the_skype_highlighting 949-550-4020 end_of_the_skype_highlighting
Fax :
E-mail : mari@awktech.com

Please advice.

 
New Post
8/31/2010 10:32 AM
 

Is there an error on the registration module screen or an error in the dnn event viewer?

-Scott


Scott Kelly
Project Manager
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce
 
New Post
8/31/2010 10:33 AM
 

Also I noticed this in the phone field :

begin_of_the_skype_highlighting 949-550-4020 end_of_the_skype_highlighting

Did you cut and paste from data from skype?


Scott Kelly
Project Manager
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce
 
New Post
8/31/2010 2:17 PM
 

Hi,

In answer to your question about Skype, I did not cut and paste data from Skype into the phone field. I typed the phone number directly.

I am linking to a screen shot that should help resolve this issue; prior to this I provided the text from the generic server error.

To reproduce this error, all I have to do is complete all the fields and use a valid credit card number. Then it throws the attached exception. If I am indeed providing invalid input (which I am not) the system should never throw an unhandled exception. At worst I'd expect a friendly error message.

Thanks for your help on this.

 
New Post
8/31/2010 2:30 PM
 

I cant read the error message its too small can you cut and paste the text and post it


Scott Kelly
Project Manager
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce
 
New Post
8/31/2010 2:53 PM
 

How's this?

If you still can't see it, I'd recommend right-clicking the image and opening it in a new window/tab. Alternatively, you can right-click and copy the image location and manually paste it into the address bar. Please let me know if you have any further difficulty; I can provide more detailed instructions if you need them.

 
New Post
8/31/2010 3:44 PM
 

I just sent you a new version of the payment registration module please install and see if that fixes the error.

-Scott


Scott Kelly
Project Manager
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce
 
New Post
9/1/2010 10:36 PM
 

Thank you- this new version solved the problem.

For those reading this thread looking for an answer, I should mention we are using DNN 5.4.1.

 
Previous
 
Next
HomeHome Product Discus... Product Discus...Payment Registr...Payment Registr...ARB Transaction failureARB Transaction failure