HomeHome Product Discus... Product Discus...Payment Registr...Payment Registr..."Approved" payments not deposited to bank account"Approved" payments not deposited to bank account
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3/8/2011 9:11 PM
 

We installed the module "manage subscription", I can see a few payments that show as "APPROVED", but when I check our bank account, they are not showing up. My question is: where is the money "parked" now, how do I move them to our bank account.Thanks!

ps. I can even see one payment I made on my credit card statement, but the amount is not deposited to the bank account that's supposed to be linked to the online payment.

 
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3/16/2011 1:18 AM
 

The bank account that receives the deposits in configured by the company that setup your merchant account.

The flow of the credit card transaction works like this:

Registration module -> Payment Gateway -> Merchant Account -> Your bank account

The registration module only sends the transaction to your payment gateway using the credentials you enter in the module gateway settings. I would check the company who setup your payment gateway and merchant account the issue most likely reside in your gateway/merchant account config.


At your service,
Dave Smith
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce
 
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