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10/4/2010 2:31 PM
 
Web Services
8th Level Poster


Joined: 2/22/2010
Posts: 276
I tried to updgrade the cart to website payments pro. When I went to check out, it gave me an message saying error we couldn't complete your payment status: false message: security error. I'm not for sure what this means?
 
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10/4/2010 4:27 PM
 
Scott Kelly
1st Level Poster


Joined: 3/11/2010
Posts: 1979

Was there a number with that security error message?

Scott Kelly
Project Manager
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce
 
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10/5/2010 6:30 AM
 
Web Services
8th Level Poster


Joined: 2/22/2010
Posts: 276

No, there was no error number.
 
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10/5/2010 10:11 AM
 
Scott Kelly
1st Level Poster


Joined: 3/11/2010
Posts: 1979

Is there anything in the dnn event viewer for the paypal security error that has a number with it?

-Scott

Scott Kelly
Project Manager
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce
 
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10/5/2010 10:16 AM
 
Web Services
8th Level Poster


Joined: 2/22/2010
Posts: 276

No, here is the error log.
 
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10/5/2010 10:30 AM
 
Scott Kelly
1st Level Poster


Joined: 3/11/2010
Posts: 1979

Here is a link that discusses the paypal security error https://www.x.com/thread/39470 it looks like the issue has to do with your credentials. In the cart settings do you have test mode checked. If you are using a live paypal account you cant check test mode. Test mode only works with a paypal sandbox account. Also at paypal their is a billing agreement that needs to be agreed to online before your gateway account is enabled. I recommend calling paypal and validating your credentials.

-Scott

Scott Kelly
Project Manager
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce
 
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10/5/2010 12:33 PM
 
Web Services
8th Level Poster


Joined: 2/22/2010
Posts: 276

This is what I got back from paypal. As far as I can see, everything is set up. We are approved, and I was running this live.

Hello Michael Andrews,

This is not an error message that would be getting returned from PayPal. If the shopping cart was connecting to PayPal and erroring out, you would be getting back a long error message, a short error message and a 5 digit error code. I checked your logs for the last 5 days and I do not see any API requests hitting your account. This sounds like a general error that your cart is giving. I would suggest checking with your cart provider to see what this specific error message means, or if they have logs that they can check to see what is causing the error or if they can verify your setup in the cart.


Sincerely,
Chad
Merchant Technical Support
PayPal, an eBay Company
 
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11/4/2010 10:54 AM
 
yellow22
No Ranking

Joined: 8/13/2010
Posts: 6

I am having similar issues, I have a paypal sandbox test account, I have copied the username, password, and signature from the test account in the setup exactly. When in test mode I got the same message but said configuration error. Out of test mode it says security error.

I have already tried setting up smithcart with First Data unsuccessfully, but the module kept throwing critical errors through all troubleshooting. I really need the Paypal Pro it work.
 
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11/4/2010 10:57 AM
 
Web Services
8th Level Poster


Joined: 2/22/2010
Posts: 276

My problem was I had the email in there for the username. When you go to pro, they assign a new username and password and key. My username looks something like this.

AB123CDEFG4HI56J
 
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11/4/2010 10:58 AM
 
yellow22
No Ranking

Joined: 8/13/2010
Posts: 6

this is from the event logs when I get the security error, not in test mode
 
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11/4/2010 11:00 AM
 
Web Services
8th Level Poster


Joined: 2/22/2010
Posts: 276

That error looks like some files are locked. Try restarting your website or restarting IIS if you can.
 
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11/4/2010 11:01 AM
 
yellow22
No Ranking

Joined: 8/13/2010
Posts: 6

I am using the API username, API password, and signature. Not the paypal account login info. So that should be correct for me...
 
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11/4/2010 1:02 PM
 
Scott Kelly
1st Level Poster


Joined: 3/11/2010
Posts: 1979

Paypal website payments pro requires full trust can you verify that you are running in a full trust environment?

-Scott

Scott Kelly
Project Manager
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce
 
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