I have version 3.97.0 of the SmithCart module and I'm unable to complete a live (or test) transaction. My gateway is Elavon internet secure and I've triple checked my Merchant ID.  I've also checked they have the correct domain for the site. The cart isn't in test mode and I get the following msg when trying to pay for an item.

We couldn't complete your payment.

Status : DECLINED
Message :

We are expecting to launch the site this w/end so if anyone has any pointers to help me troubleshoot the problem, I'd be very grateful...

Thanks,

Will

 

Christian,

The event log is showing:

Elavon Internet Secure: The remote name could not be resolved: 'secure.internetsecure.com'
Server Name: VS-728_VDS-103

and curiously I'm also getting an admin alert for each transaction that says:

Tax Rate: 20.00
Server Name: VS-728_VDS-103 

I'm using dnn 05.05.01 and SQL Server 2008

Thanks,

Will

 

Sorry for the string of posts but I've just seen that where https://secure.internetsecure.com doesn't resolve, https://secure.internetsecure.com/VTLogin.jsp does. Not sure of the relevance to you but thought it worth flagging...

 

I know that it will be hard because it's a merchant account, but would you be able to login to the www7 site and try and see if you can replicate the error? I'm unable to replicate this error, if you need a login to the test site, please send an email to christian@smith-consulting.com.

Thanks,
Christian

Hi Christian,

I've managed to replicate the same problem on the test site. The cart error says:

We couldn't complete your payment.

Status : DECLINED
Message :

However I'm not seeing anything in the admin event log.

 

Thanks for this information. I've discovered the correct payment gateway should be SagePay (not Sage Pay Solutions which is a different company). I've recevied a quote from you (4 days) to build a direct integration  with SagePay as the client doesn't want the bank hosted form option (which is really ugly). 

While we're finalising things this side, I wanted to check out the 'Custom Web Service' option to how well it integrated with the SagePay simulator. Unfortunately, I can't get very far as after the HTTP Post, I just get this error message on the return page:

Message: DotNetNuke.Services.Exceptions.PageLoadException: Object reference not set to an instance of an object. ---> System.NullReferenceException: Object reference not set to an instance of an object. at Smith.DNN.Modules.BuyNow.Confirm.ProcessStatus(PaymentStatusInfo status) at Smith.DNN.Modules.BuyNow.Confirm.Submit() at Smith.DNN.Modules.BuyNow.Confirm.btnSubmit_Click(Object sender, EventArgs e) at System.Web.UI.WebControls.ImageButton.OnClick(ImageClickEventArgs e) at System.Web.UI.WebControls.ImageButton.RaisePostBackEvent(String eventArgument) at System.Web.UI.WebControls.ImageButton.System.Web.UI.IPostBackEventHandler.RaisePostBackEvent(String eventArgument) at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument) at System.Web.UI.Page.RaisePostBackEvent(NameValueCollection postData) at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) --- End of inner exception stack trace ---

I'm using DNN 5.51 with Smith Cart 3.97. The SagePay simulator has the correct details such as IP's, URL's etc. I have an SSL running on the cart pages and have tried setting the trust level to full in my web config.

Any ideas appreciated.

Thanks,

Will