Using DNN 5.4.1, Smith Cart 2.86. All has been working well so far but suddenly getting a critical error preventing check out. See below.

It does this when clicking Calculate Shipping.

Upgrading the cart from past experience would be a huge task as many items with many variations will all need to be manually fixed. Trying to avoid this if possible.

AssemblyVersion: 5.4.1
PortalID: 0
PortalName: Geoclocks - A Place In Time For Your Pathtags
UserID: -1
UserName:
ActiveTabID: 40
ActiveTabName: Home
RawURL: /Home/tabid/40/ctl/Cart/mid/383/Default.aspx
AbsoluteURL: /Default.aspx
AbsoluteURLReferrer: http://geoclocks.com/Default.aspx?tabid=40&error=The+underlying+connection+was+closed%3a+Could+not+establish+trust+relationship+for+the+SSL%2fTLS+secure+channel.
UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_0) AppleWebKit/535.1 (KHTML, like Gecko) Chrome/15.0.849.1 Safari/535.1
DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke.SqlDataProvider
ExceptionGUID: 7b351c16-fb15-4d6b-8e9f-b1b1a5cd568b
InnerException: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.
FileName:
FileLineNumber: 0
FileColumnNumber: 0
Method: System.Net.Security.SslState.StartSendAuthResetSignal
StackTrace:
Message: DotNetNuke.Services.Exceptions.PageLoadException: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. ---> System.Net.WebException: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. ---> System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure. at System.Net.Security.SslState.StartSendAuthResetSignal(ProtocolToken message, AsyncProtocolRequest asyncRequest, Exception exception) at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult) at System.Net.TlsStream.CallProcessAuthentication(Object state) at System.Threading.ExecutionContext.runTryCode(Object userData) at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData) at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state) at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result) at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size) at System.Net.PooledStream.Write(Byte[] buffer, Int32 offset, Int32 size) at System.Net.ConnectStream.WriteHeaders(Boolean async) --- End of inner exception stack trace --- at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context) at System.Net.HttpWebRequest.GetRequestStream() at Smith.DNN.Modules.BuyNow.Cart.GetUPSRates() at Smith.DNN.Modules.BuyNow.Cart.GetShippingRates() at Smith.DNN.Modules.BuyNow.Cart.CalShippingRates() at Smith.DNN.Modules.BuyNow.Cart.SetShipping() at Smith.DNN.Modules.BuyNow.Cart.Page_Load(Object sender, EventArgs e) at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e) at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e) at System.Web.UI.Control.OnLoad(EventArgs e) at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

That is strange as the site has been working for over a year now and nothing has changed on the sql server at all. I checked with our host (iHost) a very close partner of yours and they don't see where any changes have occurred either.

Further update, just upgraded to 4.52 cart - same issue - using UPS as a shipper breaks the cart, USPS is just fine. I can't be the only one out there with this issue. We have 2 carts using UPS and both got hit at the same time with the error and no changes to the server have occurred. Really need the fix for this as they ship worldwide using UPS.

Yes. I can create it 100% of the time just switching to UPS and then calculating shipping. Using 4.52 Smith Cart, same as the 2.85 cart I upgraded.

Both sites are in iHost and I know you work closely with them an a DNN auto-install partner ship. They tell me they made no changes to the SQL or servers in the past few months but now suddenly here are are, two sites together same issue.

AssemblyVersion: 5.3.1
PortalID: 0
PortalName: MSC Works
UserID: 1
UserName: host
ActiveTabID: 59
ActiveTabName: Products
RawURL: /Products/tabid/59/ctl/Cart/mid/437/Default.aspx
AbsoluteURL: /Default.aspx
AbsoluteURLReferrer: http://mscworks.com/Products/tabid/59/ctl/Cart/mid/437/Default.aspx
UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:5.0.1) Gecko/20100101 Firefox/5.0.1
DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke.SqlDataProvider
ExceptionGUID: 2ccdfd2c-c4f1-4490-99b5-0be2ee9b30a2
InnerException: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.
FileName:
FileLineNumber: 0
FileColumnNumber: 0
Method: System.Net.Security.SslState.StartSendAuthResetSignal
StackTrace:
Message: DotNetNuke.Services.Exceptions.PageLoadException: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. ---> System.Net.WebException: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. ---> System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure. at System.Net.Security.SslState.StartSendAuthResetSignal(ProtocolToken message, AsyncProtocolRequest asyncRequest, Exception exception) at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult) at System.Net.TlsStream.CallProcessAuthentication(Object state) at System.Threading.ExecutionContext.runTryCode(Object userData) at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData) at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state) at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result) at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size) at System.Net.PooledStream.Write(Byte[] buffer, Int32 offset, Int32 size) at System.Net.ConnectStream.WriteHeaders(Boolean async) --- End of inner exception stack trace --- at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context) at System.Net.HttpWebRequest.GetRequestStream() at Smith.DNN.Modules.BuyNow.Cart.GetUPSRates() at Smith.DNN.Modules.BuyNow.Cart.GetShippingRates() at Smith.DNN.Modules.BuyNow.Cart.btnApply_Click(Object sender, EventArgs e) at System.Web.UI.WebControls.LinkButton.OnClick(EventArgs e) at System.Web.UI.WebControls.LinkButton.RaisePostBackEvent(String eventArgument) at System.Web.UI.WebControls.LinkButton.System.Web.UI.IPostBackEventHandler.RaisePostBackEvent(String eventArgument) at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument) at System.Web.UI.Page.RaisePostBackEvent(NameValueCollection postData) at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) --- End of inner exception stack trace ---

I followed your suggestion and posted a ticket with iHost and they give this response:

We investigated the article referenced in the response from the Smith-consulting staff but that article (re-linked) below is about a user experiencing errors using the SQL Server reports functions via a secure connection, which is why his condition was fixed by modifying a setting on SQL server.

We don't believe this article is specifically related to this condition your experiencing in your site's module. Many other Google search results report other user's experiencing the same error attempting to complete many different functions in other applications and web sites. This error indicates that the application is attempting to complete the function via a secure connection to a server or service but cannot connect via the secure connection.

Since you do not have SSL certificates installed on these domains this function should not attempt to complete via a secure connection. We cannot identify a setting within Smithcart that would specify whether or not this function should be completed via a secure connection so we can recommend a way to disable the Smithcart from attempting to connect via a secure connection.

We recommend that you ask Smith Consulting support if there is a way to force your UPS shipping calculator to not submit data requests via a secure connection.

Also please, ask Smith Consulting if UPS has changed their connection requirement so that you must use a secure connection. Please reply to this message with the response of these details from Smith Consulting so we can attempt to further advise.

So, I'm asking... I have two cart customers not real happy with me at the moment and don't need a game of dodge ball right now going into the weekend.

So, let me make sure I understand. These stores were both working until last week. UPS changed their set up so only SSL enabled sites work. Meaning, that if we install SSL on these carts we're in business. Correct?

Unfortunately, same thing after installing SSL:

AssemblyVersion: 5.4.1
PortalID: 0
PortalName: Geoclocks - A Place In Time For Your Pathtags
UserID: 1
UserName: host
ActiveTabID: 40
ActiveTabName: Home
RawURL: /Home/tabid/40/ctl/Cart/mid/383/Default.aspx
AbsoluteURL: /Default.aspx
AbsoluteURLReferrer: https://www.geoclocks.com/Default.aspx?tabid=40&error=The+underlying+connection+was+closed%3a+Could+not+establish+trust+relationship+for+the+SSL%2fTLS+secure+channel.
UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_1) AppleWebKit/535.2 (KHTML, like Gecko) Chrome/15.0.854.0 Safari/535.2
DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke.SqlDataProvider
ExceptionGUID: 56a1e139-ddd0-4c5d-9dc8-0e1ef4d8f5cb
InnerException: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.
FileName:
FileLineNumber: 0
FileColumnNumber: 0
Method: System.Net.Security.SslState.StartSendAuthResetSignal
StackTrace:
Message: DotNetNuke.Services.Exceptions.PageLoadException: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. ---> System.Net.WebException: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. ---> System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure. at System.Net.Security.SslState.StartSendAuthResetSignal(ProtocolToken message, AsyncProtocolRequest asyncRequest, Exception exception) at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult) at System.Net.TlsStream.CallProcessAuthentication(Object state) at System.Threading.ExecutionContext.runTryCode(Object userData) at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData) at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state) at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result) at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size) at System.Net.PooledStream.Write(Byte[] buffer, Int32 offset, Int32 size) at System.Net.ConnectStream.WriteHeaders(Boolean async) --- End of inner exception stack trace --- at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context) at System.Net.HttpWebRequest.GetRequestStream() at Smith.DNN.Modules.BuyNow.Cart.GetUPSRates() at Smith.DNN.Modules.BuyNow.Cart.GetShippingRates() at Smith.DNN.Modules.BuyNow.Cart.CalShippingRates() at Smith.DNN.Modules.BuyNow.Cart.SetShippingPanel() at Smith.DNN.Modules.BuyNow.Cart.InitializeShipping() at Smith.DNN.Modules.BuyNow.Cart.Page_Load(Object sender, EventArgs e) at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e) at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e) at System.Web.UI.Control.OnLoad(EventArgs e) at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) --- End of inner exception stack trace ---

Thank you. Very frustrating to say the least, especially for my customers.