Can't get to Step2 - Payment Registration Pro

Item		Qty	Total
	{{cartItem.ProductName}} SKU: {{cartItem.ProductSku}}	{{cartItem.Quantity \| number : 2}} x {{cartItem.UnitCost \| currency : '$' : 2}}	{{cartItem.UnitCost * cartItem.Quantity \| currency : '$' : 2}}
{{itemVariant.VariantHasText ? (itemVariant.VariantName + ': ' + itemVariant.VariantText) : (itemVariant.VariantGroup + ': ' + itemVariant.VariantName)}}
You have no items in your shopping cart.
Subtotal	{{minicart.cartTotals.SubTotal \| currency : '$' : 2}}

Image	Item	Qty	Total
	{{cartItem.ProductName}} SKU: {{cartItem.ProductSku}}	{{cartItem.Quantity \| number : 2}} x {{cartItem.UnitCost \| currency : '$' : 2}}	{{cartItem.UnitCost * cartItem.Quantity \| currency : '$' : 2}}
{{itemVariant.VariantHasText ? (itemVariant.VariantName + ': ' + itemVariant.VariantText) : (itemVariant.VariantGroup + ': ' + itemVariant.VariantName)}}
You have no items in your shopping cart.

Status	Order No.	Order Date	Ship To	Order Total	Pay Total	Balance
Bill Me Later Open Ready To Ship Shipped Picked Up Cancelled Incomplete On Hold Back Ordered Returned {{order.Status}}	{{order.OrderID}}	{{order.OrderDate \| date : 'M/d/yyyy'}}	{{order.ShipFirstName}} {{order.ShipLastName}}, {{order.ShipAddress1}} {{order.ShipAddress2}}, {{order.ShipCity}}, {{order.ShipState}} {{order.ShipZipcode}}	{{order.GrandTotal \| currency : '$' : 2}}	{{order.PayTotal \| currency : '$' : 2}}	{{order.GrandTotal - order.PayTotal \| currency : '$' : 2}}

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Can't get to Step2

11/23/2011 8:38 AM

Craig Kelley

Joined: 11/23/2011

Posts: 22

Can't get to Step2

We followed all the instructions and can't get to Step2. We have tried keeping everything as simple as possible and tried it on all browsers and it gives us the same error.

AssemblyVersion: 5.6.3
PortalID: -1
PortalName:
UserID: -1
UserName:
ActiveTabID: -1
ActiveTabName:
RawURL: /Default.aspx?tabid=394?ctlname=Step2
AbsoluteURL: /Default.aspx
AbsoluteURLReferrer: http://healthcaresupplychain.com/default.aspx?tabid=394
UserAgent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/535.2 (KHTML, like Gecko) Chrome/15.0.874.121 Safari/535.2
DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke.SqlDataProvider
ExceptionGUID: f06855c1-acab-4bc3-b83b-20c783e7ba46
InnerException: Not Found
FileName:
FileLineNumber: 0
FileColumnNumber: 0
Method: DotNetNuke.HttpModules.UrlRewriteModule.OnBeginRequest
StackTrace:
Message: DotNetNuke.Services.Exceptions.PageLoadException: Not Found ---> System.Web.HttpException: Not Found at DotNetNuke.HttpModules.UrlRewriteModule.OnBeginRequest(Object s, EventArgs e) at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) --- End of inner exception stack trace ---
Source:
Server Name: DED3272

Any help would be greatly appreciated.

Craig

11/23/2011 9:28 AM

Dave Smith

Joined: 7/28/2009

Posts: 1452

Re: Can't get to Step2 Modified By Dave Smith on 11/23/2011 9:28:20 AM

What version of the RegPro module are you running?

At your service,
Dave Smith
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce

11/23/2011 1:24 PM

Craig Kelley

Joined: 11/23/2011

Posts: 22

Re: Can't get to Step2

We just bought it yesterday.

4.18.0

11/23/2011 1:34 PM

Dave Smith

Joined: 7/28/2009

Posts: 1452

Re: Can't get to Step2 Modified By Dave Smith on 11/23/2011 1:35:03 PM

In the RegPro module settings did you check the "credit card" checkbox under payment methods. Can you post a screen shot of how you configured the module settings?

At your service,
Dave Smith
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce

11/23/2011 1:42 PM

Craig Kelley

Joined: 11/23/2011

Posts: 22

Re: Can't get to Step2

Yes it's checked.

How do you post the image on the forum other than linking to an image on our server?

11/25/2011 8:03 AM

Craig Kelley

Joined: 11/23/2011

Posts: 22

Re: Can't get to Step2

I'm pretty sure you guys have a bug. If you look at the error message you see this:

RawURL: /Default.aspx?tabid=394?ctlname=Step2

Notice the extra ? instead of an &.

We do not use Friendly URLS on this site and we can't.

11/25/2011 11:46 AM

Dave Smith

Joined: 7/28/2009

Posts: 1452

Re: Can't get to Step2

Please post a screen shot of how you configured your module settings,

At your service,
Dave Smith
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce

11/25/2011 11:46 AM

Dave Smith

Joined: 7/28/2009

Posts: 1452

Re: Can't get to Step2 Modified By Dave Smith on 11/25/2011 12:06:54 PM

Normally the url for the step 2 screen should look like the following;

www14.smith-consulting.com/PayOnline.aspx?ctlname=Step2

You must have something in your dnn settings, web config or iis that is rewriting the url and inserting the question mark after the tabid which is causing the error. Why cant you turn on friendly urls? If you cant turn on friendly urls in your portal you will need to look at your iis settings, dnn settings or web config and locate where your portal configuration is incorrectly substituting a question mark in the querystring. I have tested the module with firendly urls turned off and it normally inserts a front slash ("/") where you have a question mark.

At your service,
Dave Smith
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce

11/25/2011 12:26 PM

Craig Kelley

Joined: 11/23/2011

Posts: 22

Re: Can't get to Step2

No, the problem is that you are assuming everyone is using Friendly URLs. We can't use Friendly URLs so when Reg Pro adds the ?ctlname=Step2 to the URL it's not formatted correctly.

Go to your DNN 'host settings' -> 'advanced settings' -> 'Friendly Url Settings'.

Now make sure 'Use Friendly Urls?' is UNchecked.

Try it again. See what you get.

If you need to have 'Use Friendly Urls?' checked then we'll have to look for an alternative product elsewhere

Thanks for looking into this asap.

Craig