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10/28/2011 10:11 AM
 

I am trying to figure out how to remove/delete a subscription for a user.  We are using reg pro to off a paid subscription to website content. 

When a user subscribes, the entry is created in ARB on the auhorize.net side of things.  I have the silent post back URI populated at auth.net.  When I look in the Reg Pro admin and click on subscriptions, there is nothing listed even though I can see the arb entry, and the test user has been added to the proper security groups.

I was hoping that my client could use the smith module in their site to cancel the subscriptions.  This would remove the ARB entry, and remove the security roles, but I cannot find a way to do this.

If I go to the payment screen I have the option to delete a subscription but on clicking the 'Cancel Subscription' button I get and error:

 

A critical error has occurred.
Input string was not in a correct format.

when I go into authorize.net and cancel the subscription there.  It is removed from the ARB< but the silent post back is evidently not working, as i can log into the site as an admin, and the user still has the security roles that were assigned when the subscription was created.

I know that there is new functionality in 4.25 (which I hope is still on track for Monday), but I need to get things ironed out in this version before moving forward with that upgrade.

Please advise as to the procedure I need to use to get this functionality for my client working properly.

Scott

 

 
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10/28/2011 7:11 PM
 
Hi Scott,

Which version of Smith Reg Pro and DNN are you currently running?

Thanks,
 
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10/31/2011 6:47 AM
 

DNN is 5.6 and Reg Pro is 4.22

 
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11/2/2011 4:13 PM
 

Hi Scott,

The silent postback feature will not communicate with the Reg Pro module if you manually cancel the subscription at Authorize.net. The silent post feature will communicate with the module if an ARB credit card transaction for one of your portal members declines for any reason (NSF, card expired, etc.) a silent post message will be sent from Authorize.Net to your portal and received by the registration module. The transaction details regarding the declined transaction will be stored to the database and the user will be removed from the DNN role they were added to when they registered.

Thanks,

 
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11/2/2011 5:32 PM
 

So they can not remove the subscription via the Authorize.net site. I am fine with that.

What is the methodology I need to give them so that they can cancel a subscription properly via the smith reg pro module.  As notated above, I get an error when trying to use the links in the management module for Reg Pro.

 
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11/2/2011 5:32 PM
 

So they can not remove the subscription via the Authorize.net site. I am fine with that.

What is the methodology I need to give them so that they can cancel a subscription properly via the smith reg pro module.  As notated above, I get an error when trying to use the links in the management module for Reg Pro.

 
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11/7/2011 8:57 PM
 
Hi Scott,

Please email me a kevin@smith-consulting.com with your purchase receipt and we will give you access to the latest release.

Thanks,
 
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